Beyond ChatGPT: The Future of AI in Collections
Ophelos
43:18
The ChatGPT buzz has made waves across every industry — and debt resolution is no exception. Generative AI has changed the way we connect with customers in debt, making it easier to respond quickly and empathetically, spot vulnerable customers, and get them the support they need. But what’s coming next is even more exciting.
In this webinar, we’ll take a closer look at how the emergence of “Agentic AI” is the new future for the collections industry — reshaping support for customers in debt and client collections alike.
In this webinar, hosted by Paul Chong, Co-Founder of Ophelos, we’ll cover:
- What is Agentic AI?
- How Agentic AI can emulate human empathy and build trust
- The latest developments in Agentic AI for customer service, including AI Voice
- Live demo of Ophelos Agentic AI
- How your business get ahead of the curve with Agentic AI in 2025
Join us on March 13th, 2025 (12pm GMT, 1pm CET), to see how AI is transforming the debt resolution experience — and why it’s time to get ready for this game-changing technology.
The webinar will be in English, but real-time AI-generated subtitles will be available in your language.
Speaker
Paul Chong
Co-Founder of Ophelos, part of Intrum
Paul has a longstanding passion for innovation and applied AI, utilising machine learning to revolutionise the debt collection industry. As the prior Head of IBM Watson EMEA, Paul helps industries and companies leverage AI to make more data-led decision making and drive progress.
Beyond ChatGPT: The Future of AI in Collections
43:18