Capacity Planning for Peak

Looming peak periods mean that customer service leaders have to play a game of predicting how much capacity their team needs in order to stay on top of customer queries. So how can you use technology to manage this capacity both effectively and efficiently?

DigitalGenius and Surfboard will be walking you through how technology can help you to be most effective, as well as sharing best practice on how to do it. 

What will you learn?

• The role that workforce planning software plays in capacity planning
• How AI can help reduce the burden on your team
• What leading customer service teams do to manage their peaks
• The art of keeping customers and agents as happy as possible