Reducing Customer Service Costs During High Traffic Periods
About
Maintaining a high quality of customer service during high-traffic periods is essential to turn casual shoppers into loyal customers. But volume spikes and unexpected demand drive your service costs up and put pressure on your team, leading to lower profits and agent dissatisfaction.
Discover how to manage seasonal spikes, protect your service agents, and scale your support capacity without skyrocketing your operational costs in this 30-minute webinar.
In this webinar, our two experts will share:
- Three proven tactics to scale your support capacity without skyrocketing your costs
- Three practical tips to handle seasonal challenges
- Three effective methods to keep your team motivated during busy periods
- One real-world case study on successfully managing Black Friday
Can't make it to the live session? No worries! The webinar will be recorded and shared with all registrants, including those not in attendance.
Speakers
Marius Laza
Chief Customer Officer at Tidio
Chief Customer Officer at Tidio. Marius has over 15 years of experience in the online space, with a proven track record of scaling teams to 300+ members and increasing revenue from $0.5M to $35M.
Olek Potrykus
Head of Customer Experience at Tidio
Head of Customer Experience at Tidio. With 10 years at Tidio, Olek is an expert in customer experience, leading a team that handles 14,000 monthly support requests while maintaining top customer satisfaction.
