Tidio is a customer service software that helps 300,000 businesses connect with 350 million website visitors each month. Our webinars show you how to improve your store’s customer service with AI chatbots, live chat, and multi-channel communication.

Tidio

Find out how to prepare your business for a successful holiday shopping season. Join Marius Laza, Chief Customer Officer at Tidio, and his guest Jackelyn Dacanay, Brand Marketing Director of Bella Santé and see how businesses like yours ensure their success during high-demand periods. 

**In this 45-minute webinar, Marius and Jackelyn will talk about:**

*   Black Friday Cyber Monday challenges and how Jackelyn and Bella Sante overcame them
*   Success stories and lessons: Bella Sante's BFCM journey
*   3 proven, actionable tactics you can use to prepare for the holiday rush

You’ll leave this webinar with practical strategies you can use immediately to optimize your customer service processes and deliver exceptional experiences during the holiday season.

Can't make it to the live session? No worries! The webinar will be recorded and shared with all registrants, including those not in attendance.


Winning Holiday Season Customer Service

Maintaining a high quality of customer service during high-traffic periods is essential to turn casual shoppers into loyal customers. But volume spikes and unexpected demand drive your service costs up and put pressure on your team, leading to lower profits and agent dissatisfaction.

Discover how to manage seasonal spikes, protect your service agents, and scale your support capacity without skyrocketing your operational costs in this 30-minute webinar.

# In this webinar, our two experts will share:

*   Three proven tactics to scale your support capacity without skyrocketing your costs
*   Three practical tips to handle seasonal challenges
*   Three effective methods to keep your team motivated during busy periods
*   One real-world case study on successfully managing Black Friday

Can't make it to the live session? No worries! The webinar will be recorded and shared with all registrants, including those not in attendance.


Reducing Customer Service Costs During High Traffic Periods

Watch this 10-minute over-the-shoulder tutorial and learn how to set up Tidio and automate customer questions with Lyro AI Chatbot. 

**Agenda:**

*   Getting started with Tidio 
*   Activating Lyro AI Chatbot for automated support
*   Testing Lyro and customizing its responses
*   Improving Lyro’s performance and accuracy 


Set up your AI support agent in 10 minutes

About

Speaker

Marius Laza

Chief Customer Officer at Tidio

Replays

Winning Holiday Season Customer Service

Reducing Customer Service Costs During High Traffic Periods