How AI is transforming the product and CX partnership

Join Decagon's Director of Product, Max Lowenthal, and Bihan Jiang, Decagon's Product Lead, for a deep dive into the evolving relationship between product and customer experience leaders. As AI reshapes how companies interact with their customers, the line between product and CX is getting blurrier — and the partnership more essential than ever. Max and Bihan explore what makes for a strong product-CX collaboration, how AI agents are changing customer journeys, and why shared goals are the future of high-performing teams.

Topics:

• What the product–CX relationship used to look like (and why it often broke down)
• The AI-powered changes enabling CX to be a true co-pilot to product teams
• Real examples of CX feedback shaping high-impact product decisions
• The mindset shift modern PMs need to build better customer-centric experiences
• A look ahead at how AI agents will reshape how customer feedback is gathered, understood, and acted on

If you’re a PM, CX leader, or operator navigating this partnership at scale, this one’s for you.