Tue Søttrup: Connect With Your Customer - Refining The Dialogue
About
Join us on February 15th at 3 PM CET for an exciting live session with our guest Tue Søttrup, VP CX Excellence & Chief Evangelist @ Dixa.
With more than 20 years in customer service, Tue is fueled by his passion. He sees software as a force to fortify brand relationships, elevate customer experiences, and transform agent engagement. His expertise embodies the pivotal fusion of technology and customer-centricity.
On this live session, we will talk about your approach to customer interaction and how to cut through the noise to ensure your customers feel appreciated and heard.
Key takeaways:
- Techniques to identify and remove low-value conversations from your communication strategy.
- Best practices for creating synchronized messaging that aligns with your brand’s voice and your customer’s expectations.
- Insights into customer behavior to help you understand where and how to engage them most effectively.
- Practical tips for leveraging technology to meet your customers where they are.
Whether you aim to enhance customer engagement, increase efficiency, or both, you’ll leave with actionable insights to elevate your customer conversations.
The session is hosted by Uku Tomikas, CEO of Messente Communications.
Speakers
Tue Søttrup
VP CX Excellence & Chief Evangelist @ Dixa
With more than 20 years in customer service, Tue is fueled by his passion. He sees software as a force to fortify brand relationships, elevate customer experiences, and transform agent engagement. His expertise embodies the pivotal fusion of technology and customer-centricity.
Uku Tomikas
CEO of Messente Communications I The Messaging Maven Host
Uku Tomikas is an advocate against fraud in the telecommunications industry. He is an expert in business messaging, fraud and global markets.
His advocacy extends to active collaboration with banks, Europol and Estonian authorities to mitigate fraudulent activities in the SMS industry.