What Braze can’t do alone: smarter survey workflows & AI-driven insights
26
4:30 PM - 5:15 PM
Braze is powerful—but when it comes to collecting and acting on customer feedback, it can’t do it all alone.
Join Allan Heo (Founder of For Now Marketing, ex Braze Customer Success Manager) and Eylül Nowakowska Beyazıt (Director of Sales & Customer Success @ Survicate) for a live walkthrough of high-impact feedback workflows that integrate seamlessly with Braze—designed to help advanced CRM teams increase retention, boost advocacy, and improve mobile experiences.
What you'll learn:
- Where Braze’s native survey options fall short—and how to fill the gaps
- All about proven feedback workflows:
- NPS-based promoter tagging that feeds your referral and advocacy engine
- Post-purchase in-app feedback workflow to improve user experience
- How to make sense of feedback at scale with Survicate’s AI analysis
Whether you’re running retention journeys, product-led growth experiments, or customer marketing campaigns—this session will show you how to turn feedback into action directly inside Braze.
Bring your questions! We’ll wrap with a live Q&A.
Speakers
Allan Heo
Founder @ For Now Marketing, Ex Braze CSM
Allan Heo is the Founder & CEO at For Now Marketing, a dedicated Braze Service Partner & Consultancy.
Allan is actively promoting the rising concept of a Technical Marketer: a teammate who can bridge the knowledge, communication, and process gap between the Marketing and Engineering teams.
He is a former Senior Customer Success Manager at Braze. Before entering the tech world, he was a High School Math & Computer Science teacher, and he is still passionate about tech education and enablement!
Eylül Nowakowska Beyazıt
Director of Sales & Customer Success @ Survicate
Eylül Beyazit is the Sales & Customer Success Director at Survicate.
She’s spent 6+ years helping brands move beyond lazy NPS and build real customer feedback programs.
With an allergic reaction to “I guess…” decisions, she’s helped hundreds of companies ditch assumptions and start asking. Now she’s here to show you how Braze + Survicate make asking customers the easiest power move you’re not using (yet).
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26
4:30 PM - 5:15 PM