Util-Assist is a recognized innovator in technology and data-driven solutions for utilities. Our solutions merge technology with strategy to streamline processes, boost productivity, enable data-driven business decisions, and deliver enhanced customer experiences, transforming how utilities operate and deliver value to their customers. With professional services and managed services for electric, water and gas, utilities rely on us to help them drive digital innovation that reshapes the utility landscape.
 
Our professional services include smart grid consulting services, systems integration services, AI-powered predictive analytics, robotic process automation, and customer experience solutions. Managed services include PowerAssist (a holistic outage management contact centre),  SecureAssist (substation monitoring), CustomerAssist (back-end billing, call centre and exception management), and managed services for technology solutions.

Util-Assist

**The Future of Outage Communications: Two Expert Perspectives**

*Featuring John McClean (Operations Veteran) & Jeff Grant (Ops Technologies Specialist)*

The future of outage communications is up for debate. Should utilities aim for full automation, or will human oversight always be essential? Can technology and omnichannel communications solve staffing shortages, or are live agents here to stay? Do customers trust AI bots and AI-generated information?

Operations veteran John McClean and operations technologies specialist Jeff Grant will go head-to-head, offering contrasting viewpoints on these questions and more. From how outage data flows from field to customer, to the balance between cost, trust, and innovation, they’ll challenge each other—and you—to think differently about what’s next for outage communications.

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**Agenda:**

12:00 – 12:30 p.m.: The Future of Outage Communications: Two Expert Perspectives

12:30 – 12:45 p.m.: Your Questions Answered – Live Q\&A
