The post-Christmas period brings added financial strain for customers as seasonal spending catches up with them, and the risk of defaults is likely to increase.

Identifying customers in financial difficulty before they fall into arrears means you can take tangible measures early, reducing risk and costs, as well as building trust. This aligns with Consumer Duty, which requires firms to prevent foreseeable harm and empower customers to make well-informed decisions.

Join our expert panel as they discuss...

*   Identifying customers at risk.
*   Building an effective pre-delinquency toolkit.
*   Practical customer support measures to help avoid arrears.
*   Measuring success and overcoming challenges.


Prevention is better than cure: how to spot and support customers approaching arrears

Debt collection is evolving, and expectations from business customers are changing. Regulators calling for a more nuanced approach to commercial debt recovery.

In utilities, Ofwat's 2024 Price Review (PR24) will introduce a new metric for business customer experience, while Ofgem has reassessed treatment of non-domestic customers.

The Lending Standards Board now requires lenders to implement systems capable of identifying and supporting businesses facing financial difficulties or vulnerable circumstances. They must demonstrate a consistent, sympathetic, and positive approach to their corporate customers.

As organisations adapt their strategies, what insights can the business sector glean from practices in consumer collections?

**During this session, our expert panel will discuss:**

*   How collecting from businesses is changing, and why
*   The increasing importance of customer experience in business collections
*   Effective strategies for providing a positive business customer experience


Customer Experience: What can B2B collections learn from B2C?

In this episode of Flexys Meets, James interviews Manu, co-founder of Inbest AI. Manu explains how Inbest's benefit calculator helps customers maximise their income by identifying eligible benefits, social tariffs, and grants.

He highlights the importance of integrating benefits into broader financial management solutions to improve customer engagement and compliance with FCA regulations. Manu also discusses the challenges and future of the benefits landscape, advocating for open APIs to streamline benefit applications and enhance customer experience.


Flexys Meets... Inbest

Flexys optimises debt management for businesses and their customers. It does this by empowering collections teams to make informed decisions in fast-changing economic situations. Through easy-to-use technology, Flexys reduces operational stress, strengthens customer relations, and maximises collection rates.