Apaleo is the open property management platform for hotel and serviced apartment groups, empowering accommodation providers to create the ultimate digital experience for guests and staff. The API-first property management platform powers brands across more than 15 countries, disrupting the nature of hospitality software with the transition from single-vendor suites to best-of-breed technology. Customers include Numa, Limehome, Mollie’s, Vagabond Club, Raus and more. For more information, visit apaleo.com.



Apaleo

Discover how to free your staff to focus on personal engagement while ensuring that **technology enhances, rather than replaces human connection**.

**Learn how to create tailored automations that hyper-personalize the guest journey**, allowing your team to provide more meaningful guest interactions without being overwhelmed by manual processes.

Understand how automation can lead to **more repeat guests, positive reviews, and direct bookings** by streamlining operations and improving overall guest satisfaction.


How automation saves 120 hours monthly and delivers hyper-personalisation

Are you curious about how AI and humans can collaborate? Discover how hostz uses AI to handle administrative tasks and boost staff efficiency with ailean.io, the first operational AI in hospitality that goes beyond chatting to perform real actions based on the PMS. Learn about the strategic implementation of AI, and the significant business outcomes hostz achieved.

Key takeaways you can expect: 

*   Discover why it is essential to implement operational AI into everyday business operations
*   Explore hostz's journey in adopting operational AI, including the critical factors that led to 20% of guest inquiries being managed entirely by AI
*   Understand how operational AI performs tasks for back- and front-office operations through easy-to-understand examples


AI in action: How hostz boosts staff efficiency & guest satisfaction

In our live webinar, we will equip hoteliers with practical, step-by-step guidance on leveraging AI effectively. We'll demonstrate how to build your first AI-powered chatbot for guest reservation management, connect to live data, and interact with any chat system.

*   Understand how an easy integration with Make.com and AI can streamline your operational workflows and boost efficiency.
*   Learn step-by-step how to build your first AI-powered chatbot for guest reservation management, from parsing reservation details to sending automated confirmation messages.
*   Gain insights into common objections such as cost concerns, technical know-how, and time constraints, and learn strategies to address them effectively.

If you've been searching for actionable insights into applying AI solutions in hospitality, this webinar is your essential guide.


Bring the power of AI to your hotel operations

Join us for an insightful discussion where we delve into the journey of citizenM's rapid implementation of a new PMS across 20 cities and nearly 8000 rooms in just 8 weeks. Learn from Stefan van Welie, Head of Technology, Hotel Solutions, as he shares the strategic insights and operational tactics behind this groundbreaking rollout.

Gain insights into the meticulous preparation and the importance of flexibility in technology that enabled a smooth transition with minimal impact on ongoing operations.


Visionary leadership: fast-tracking PMS adoption in a digital-first era

Guest journeys not only should be smooth and friction-free for every guest but also help hotels drive real results without compromising all your staff’s time. However, often hoteliers face the challenge of mixing these two approaches.

In this session, we will explore how to create a guest journey strategy that drives revenue using the resources you have. These are the main key takeaways you can expect:

\- How to map your guest journey: Understand exactly what your guests need at every step.

\- Understand how to optimise touchpoints using automation and personalisation.

\- Strategies to boost guest engagement: how to turn happy guests into repeat customers and brand advocates.

\- How to optimise your journey to create real value for guests.

Join a panel of experienced hoteliers and hospitality leaders as they explore this topic providing valuable insights for your property.


Guest journey strategy: How to optimise efforts and maximise revenue

Das erwartet Sie:

*   Erfahren Sie, wie Koncept Hotels und Schani Hotels Technologie einsetzen, um die Gästezufriedenheit zu steigern und Betriebsabläufe zu optimieren.



*   Verstehen Sie, wie Zielgruppen definiert und verfeinert werden, damit die Marketingbemühungen maximale Reichweite erreichen.



*   Erhalten Sie praktische Einblicke in den Aufbau eines Tech-Stacks, mit unverzichtbaren Automatisierungen und strategischen Überlegungen für eine erfolgreiche Implementierung.



*   und vieles mehr!

Melden Sie sich jetzt kostenlos an. Falls Sie an dem Tag nicht teilnehmen können, registrieren Sie sich gerne trotzdem, um die Aufzeichnung zu erhalten.

Wir freuen uns auf Sie!

Erfolgsrezept für operative Effizienz - Koncept Hotels & Schani Hotels

Contactless doesn’t mean humanless in hospitality.

The demand for contactless check-ins, digital concierge services, and other self-service technologies is on the rise. 73% of guests are more likely to return to a hotel that seamlessly integrates technology into their stay.

In this webinar, we will explore how hotel groups and alternative accommodations strike a balance between technology and the irreplaceable human touch.

Key takeaways you can expect: 

*   Understand why automation is essential, especially in light of staff shortages, diminishing employee morale, and increased costs.
*   Cater to the preferences of the new generation of guests who seek control over their experiences. Learn how to provide a self-service focus while maintaining a human touch when required.
*   Explore how to leverage technology to create unique and memorable guest experiences. Understand your guests better and build personalised brand interactions.


Redefining human touch: How to craft a contactless guest journey

Die Frage ist nicht, ob man automatisieren soll, sondern wie man es richtig macht. Man muss sich fragen: Warum automatisiere ich? Ist dieser Teil meines Betriebs für die Automatisierung geeignet?

Automatisierung ersetzt nicht den Menschen. Hotels und Serviced Apartments finden Wege, effizient zu sein, ohne die persönliche Note zu verlieren. Das hilft den Teams, sich auf das zu konzentrieren, was wirklich wichtig ist - den Aufbau starker Beziehungen zu den Gästen für ein einzigartiges Erlebnis.

Was du lernen wirst:

*   Handlungsfähige Strategien zur Gestaltung des perfekten Technologie stacks
*   Praxisbeispiele für unverzichtbare und nützliche Automatisierungen.
*   Innovative KI-gesteuerte Automatisierungen zur Verbesserung deiner internen und externen Betriebsabläufe


Vorstellung der wichtigsten Automatisierungen für 2024 

Change is inevitable but it’s all too easy for businesses adopting hospitality technology to get it wrong – research tells us that 70% of change management programmes fail to achieve their goals.

Effective change management isn't just about technology; it's about people.

In this webinar, we show you how to put your business in the best position to succeed.

Key takeaways you can expect:

*   Learn best practices for software selection and understand why technical infrastructure changes are vital for your organisation's competitiveness.
*   Discover the challenges of staff adoption and gain insights into how to foster a mindset shift that embraces change as an opportunity, not a disruption.
*   Explore the importance of continuous training, the role of a dedicated product champion, and creating a successful onboarding experience to ensure that change is not just initiated but also sustained effectively in your organisation.


How to be the champion of organisational change management

In today's ever-evolving hospitality landscape, alternative accommodation concepts are shaking up the traditional hotel industry. As travellers' preferences change and the sharing economy continues to grow, traditional hotel brands find themselves facing a significant challenge. They struggle to fully embrace these alternative concepts due to legacy technology constraints, particularly on the Property Management System (PMS) front.

This webinar will explore the impact of alternative accommodations on the hospitality industry and how hotels can adapt and thrive in this new era.

Key takeaways you can expect:

*   Traditional hotels are challenged by the rise of alternative accommodations, forcing them to rethink their business models.
*   Evolving consumer preferences prioritise convenience, affordability, and unique experiences in the hospitality sector.
*   Disruptive innovations have the potential to revolutionise the hotel industry, requiring hotels to invest in innovation to remain competitive.


How alternative accommodation is shaking up hospitality

In the past, manual administrative tasks, such as checking in guests, handing over key cards, and taking payments, made up a large part of the receptionists’ working hours. All this left little time for the quality personal interactions LINDEMANN HOTELS wanted to offer travellers.

In times when good staff are hard to come by and travellers’ expectations are high, leveraging the power of integrated hotel tech is the only way forward. Join us as we discover how LINDEMANN HOTELS designed their digital guest journey from booking to check-out.

Key takeaways you can expect:

*   Digitalisation starts with both the guests & staff in mind
*   Smarter payments = happier guests
*   A seamless digital guest journey is no longer a nice-to-have
*   Change is a gradual process and doesn't happen overnight
