UserGuiding is an all-in-one product adoption platform designed to elevate user onboarding and support within your application. 

It helps businesses create engaging Product Tours and interactive Onboarding Checklists that guide users through key features and tasks. With tools like Tooltips, Hotspots, and Announcement Modals, UserGuiding delivers contextual help and updates directly within the app. 

You can integrate a seamless Resource Center and Knowledge Base, offering users quick access to helpful information. The platform also supports Segmentation for personalized guidance, Analytics to track user interactions, and In-App Surveys and NPS Surveys to gather feedback. 

Customizable options ensure the support experience is tailored to fit your app’s style and user needs, making self-served help both easy and enjoyable.

Visit www.userguiding.com to learn more!

UserGuiding

O suporte ao cliente pode facilmente se tornar o ponto fraco de qualquer negócio.

A APP Sistemas descobriu como fortalecer sua estratégia de suporte usando um truque simples:

**A ferramenta certa.**

**Gabriel Valandro**, nosso especialista em onboarding, estará ao vivo com Bruna Brunelli, da **APP Sistemas**, para descobrir como agora eles resolvem **80% dos tickets de suporte** com o Assistente de IA da UserGuiding.

Participe da sessão para descobrir:

👉 Como a APP Sistemas encontrou a UserGuiding

👉 Como eles configuraram o Assistente de IA da UserGuiding para atingir uma taxa de resolução de 80%

👉 As melhores práticas e dicas para você pode obter resultados semelhantes com o Assistente de IA

**🎤 Palestrantes:**

Gabriel Valandro - Especialista em onboarding @UserGuiding

Bruna Brunelli - Experiências do cliente @APP Sistemas

**📍 Quando?**

> Quarta-feira, 17 de setembro de 2025

> 16h (horário de Brasília)

**Para quem?**

Se você é gerente de produto, designer de produto, gerente de sucesso do cliente, especialista em suporte ao cliente ou desempenha qualquer função relacionada a produtos e suporte, este webinar é perfeito para você!


Como a APP Sistemas resolve 80% dos tickets de suporte com o Assistente de IA da UserGuiding

Clear, consistent communication can make or break how your users engage with new features.

That's why we are making sure you never miss the mark again.

Join us for a live session with **Emrah Aydin, Product Marketing Manager @UserGuiding**, as he shares a practical framework for making every update count.

From planning content with your product team to distributing announcements across email, social, and in-app channels, Emrah will break down his step-by-step approach to product communication that drives visibility and engagement.

📅 Date: Wednesday, September 10th, 2025

⏰ Time: 5:00 PM (GMT+3)

🕒 Duration: 1 hour

🎤 Speakers

🧑🏻‍🏫 **Joud Ghazal**, Growth/Product Marketer @UserGuiding (Host)

🧑🏻‍💻 **Emrah Aydin**, Product Marketing Manager @UserGuiding (Guest)

What you’ll learn:

*   How to **plan and organize** resources around a new release
*   **Best practices** for crafting a structured Product Updates post
*   Email, social, and blog strategies for **maximizing visibility**
*   **In-app tactics** (modals, resource center, analytics emails) to drive engagement
*   **A repeatable framework** to ensure every release gets the attention it deserves

🙋‍♀️ Who is it for?

Perfect for **Product Marketers, Product Managers,** and **Customer Success leaders** who want to keep their users informed, aligned, and excited with every update.


Mastering Product Communication: A Framework for Reaching Users Everywhere

**Join us for a live session with two product leaders who’ve taken very different paths—but found shared success with UserGuiding.**

From the world of **Health-Tech**, **Yazan**, Product Manager at **EON Dental**, will share how his team built **personalized, multilingual onboarding experiences** for doctors across specialties and regions, streamlining adoption in **5 different languages** and improving engagement across segments.

From the fast-paced **e-commerce** space, **Melisa**, VP of Product at **Segmentify**, will reveal how her team scaled their support operations using UserGuiding’s Support tools, leveraging the **Knowledge Base **and** Resource Center** to empower users and significantly **reduce support ticket volume**.

🧑🏻‍🏫 **Joud**, Growth/Product Marketer @UserGuiding

**🧑🏻‍💻 Yazan**, Product Manager @EON Dental

**👩🏻‍💻 Melisa**, VP of Product @Segmentify

📅 Wednesday, August 27th

**⌛️** 1 hour

**For who?** Product Managers, Customer Support/Success Leaders, and anyone who wants to improve onboarding and reduce manual support.


User Onboarding & Support Strategies for HealthTech and eCommerce Companies

Want to go global but barely speak one language, let alone five? We’ve got you covered.

Join us for a **live demo** with **Simay Aydin**, where she’ll show you how to create a self-service experience that works for all your users, no matter where they are or what language they speak.

**📅 Date:** Wednesday, August 13th, 2025

**⏰ Time:** 5:00 PM (GMT+3)

**🕒 Duration:** 45 minutes

**🎤 Speaker:** Simay Aydin, Customer Support Manager @UserGuiding

We’ll cover how to:

*   Set up a helpful Resource Center
*   Create a multilingual Knowledge Base
*   Segment users by language and location
*   Localize your AI Assistant for instant, relevant support
*   Understand why localized content leads to happier users

Whether you’re just getting started or already using UserGuiding, you’ll leave this session with practical tips to make your support more effective—and more global.


Build a Localized Self-Service Experience in 45 minutes

When was the last time you used a product to its full capacity?

Don't know? Well, Cyncly does.

They have used **over 100 UserGuiding guides**, over 10 hotspots and checklists, a knowledge base with over 30 articles, and more.

And if you've been looking for some info, they have more than enough.

Here's what to expect:

👉 How Cyncly found and decided UserGuiding was** the right fit**

👉 Their **use case** & how they started using so many UX elements

👉 **Pro tips, best practices **&** example elements** from their product

**🎤 Speakers**

Joud Ghazal - Growth marketing @UserGuiding

Daniel Hoult - Director of Documentation & Translation @Cyncly

Baljeet Sandhu - Product Documentation Specialist @Cyncly

**📌 When?**

Wednesday, September 24th

4:00 PM GMT+1

**Who is this webinar for?**

Product, customer success, marketing, and support people interested in best practices of using UserGuiding to its full capacity.


100+ Guides That Power Cyncly’s User Adoption

Speakers

Joud Ghazal

Growth/Product Marketing Specialist

Daniel Hoult

Director of Documentation & Translation @ Cyncly

Baljeet Sandhu

Product documentation specialist @ Cyncly

Replays

Como a APP Sistemas resolve 80% dos tickets de suporte com o Assistente de IA da UserGuiding

Mastering Product Communication: A Framework for Reaching Users Everywhere