UserGuiding is an all-in-one product adoption platform designed to elevate user onboarding and support within your application. 

It helps businesses create engaging Product Tours and interactive Onboarding Checklists that guide users through key features and tasks. With tools like Tooltips, Hotspots, and Announcement Modals, UserGuiding delivers contextual help and updates directly within the app. 

You can integrate a seamless Resource Center and Knowledge Base, offering users quick access to helpful information. The platform also supports Segmentation for personalized guidance, Analytics to track user interactions, and In-App Surveys and NPS Surveys to gather feedback. 

Customizable options ensure the support experience is tailored to fit your app’s style and user needs, making self-served help both easy and enjoyable.

Visit www.userguiding.com to learn more!

UserGuiding

Join our first workshop about efficiently tracking Monthly Active Users (MAUs) with UserGuiding!

In this 45-minute session, our **Customer Success Manager,** \*\*Kemal, \*\*will guide you through everything you need to know about MAUs and how to leverage them for personalized UserGuiding material.

This workshop will cover:

*   **How UserGuiding calculates MAUs** – A clear breakdown of the methodology behind the metric.
*   **FAQs about MAUs** – Answers to the most common questions and inquiries.
*   **Economically managing MAUs** – Tips and strategies to keep your MAU count efficient and cost-effective.
*   **Maximizing user identification** – How to make the most of UserGuiding’s user identification features to track and engage your users effectively.

The session will include a **30-minute presentation/demo** followed by a **15-minute live Q\&A**, where we'll address your specific questions and provide actionable insights.

### **Key Details:**

**📅 Date:** March 20th

**⏰ Time:** 7:00 PM (45 minutes total)

**⏳ Duration:** 30-minute workshop + 15-minute Q\&A

**🧑🏻‍💻 Host:** Kemal, Customer Success Manager at UserGuiding

All attendees will receive a **recording of the workshop** and **additional resources** to help you apply what was shared.


MAUs 101: A Beginner’s Guide to Managing MAUs on UserGuiding

## **🌟 Where should product-led onboarding start—before or after signup?**

Join Joud, Natalie, and Raman as they break down the PLG funnel and share actionable strategies to activate users at every stage.

Learn the difference between **interactive demos** and **in-app guides**, backed by insights from Navattic’s *State of the Interactive Product Demo 2025* report and UserGuiding’s *Product Adoption Trends 2025* report.

**🧠 What You’ll Learn:**

*   How to use demos to drive signups
*   Best practices for in-app guides to boost retention
*   Key trends shaping product-led onboarding

**🧑🏻‍💻 Who Should Attend:**

*   Growth Marketers
*   Product Managers
*   Product Marketing Managers
*   Onboarding and Customer Experience teams

**📆** **Date**: Thursday, February 20th at 11 ET

**⏳ Duration**: 45 minutes + Live Q\&A

*Can’t attend live? Sign up to receive the recording.*


Where Does Product-Led Onboarding Begin – Before or After Signup?

# Bora começar este ano com tudo! 💪🏻

**Junte-se a nós em um webinar exclusivo em que exploraremos estratégias práticas para aumentar o Lifetime Value (LTV) do seu Cliente usando a UserGuiding.**

Esta sessão foi preparada para gerentes de produto, gerentes de sucesso do cliente e RevOps que buscam melhorar a retenção de usuários e o crescimento da sua receita. 💸

**🧠 O que você vai ver:**

*   **Entenda a importância do LTV**: Por que essa métrica é fundamental para o sucesso do seu produto e dos seus negócios.
*   **Como calcular e monitorar o LTV:** Uma fórmula para dominar essa métrica fundamental.
*   **Práticas recomendadas para aumentar o LTV:** Estratégias comprovadas para aumentar a usabilidade, a dependência e as oportunidades de upsell.
*   **Estratégias reais de LTV usando a UserGuiding:** Assista a uma demonstração ao vivo de como usar as soluções da UserGuiding para melhorar a experiência do cliente e aumentar essa métrica.

🏄🏻 **Registre-se agora** e faça de 2025 um ANO DE CRESCIMENTO 🌱

**Detalhes do webinar:**

🗓️ **Data**: 13 de fevereiro, quinta-feira

**⏰ Horário:** 16h (Horário de Brasília)

**⏳ Duração:** 45 minutos + Q\&A ao vivo

🧑🏻‍💻 Palestrante: Gabriel Valandro, , Onboarding Specialist na UserGuiding


Como Aumentar o Lifetime Value (LTV) do seu Cliente com a UserGuiding em 2025

# 💪🏻 Let's start the year strong!

## Join us for an exclusive webinar where we’ll explore actionable strategies to increase **Customer Lifetime Value (CLV)** using UserGuiding in 2025.

This session is tailored for **Product Managers**, **Customer Success Managers**, and **RevOps** dedicated to improving *user retention* and *revenue growth* 💸

### **🧠 What You’ll Learn:**

1.  **Understanding the Importance of CLV**: Why it’s critical to your product and business success.
2.  **How to Calculate and Track CLV**: A formula to mastering this key metric.
3.  **Best Practices for Increasing CLV**: Proven strategies to drive usability, dependence, and upsell opportunities.
4.  **Real-life CLV Strategies with UserGuiding**: Watch a live demo showcasing how to use UserGuiding’s tools to enhance customer experiences and boost CLV.

**🏄🏻 Register now** and make 2025 your ultimate GROWTH YEAR 🌱

**Webinar Details:**

🗓️ **Date**: Thursday, January 30, 2025

⏰ **Time**: 4:00 PM GMT (London time)

**⏳ Duration**: 45 minutes + Live Q\&A

🧑🏻‍💻 **Host**: Joud, Growth Marketing Specialist at UserGuiding


How to Increase Customer Lifetime Value with UserGuiding in 2025 

# 🗣️ Calling all Product Managers, Support Managers, & Customer Success Managers

We’ve designed a tool tailored just for you 🫵

Join us for an exclusive look at **UserGuiding’s newest feature: The AI Assistant**—a powerful solution that goes beyond answering questions to **deliver personalized**, **action-driven user experiences.**

In this webinar, **Merve** (Senior Product Manager) and **Joud** (Growth Marketing) will walk you through the process of creating an AI Assistant that doesn’t just chat—it *guides*, *triggers actions*, and *engages*. The session will also include a live demo to show you how simple it is to set up and maximize its potential for your users.

**Why You Should Attend:**

*   Drive user actions with guide-triggering AI magic.
*   Create a smooth, personalized support experience in any language at any time.
*   Ensure every user inquiry is addressed seamlessly.

**Webinar Details:**

🗓️ Date: Thursday, December 12th, 2024

⏰ Time: 3:00 PM GMT (London time)

**⏳ Duration:** 45 minutes + Live Q\&A

**Reserve your spot today and see how the AI Assistant can transform your user experience!**


Introducing UserGuiding AI Assistant: Go Beyond the Chatbox, Drive Action

# 🗣️ **Calling all Product and Marketing People!**

**Do you have your seasonal campaign locked down for the holidays?**

Go beyond boring email campaigns and incorporate in-app strategies to reach more audiences and maximize your campaign revenue!

Join our Growth Marketing Specialist, Joud Ghazal, along with our Customer Success Manager, Kemal Yardimci, in our upcoming webinar!

### Key Topics:

*   Learn the impact of in-app campaigns on your overall marketing strategy.
*   Learn how to build segmented in-app messaging with UserGuiding
*   Track analytics and go beyond in-app performance using integrations
*   Get a sneak-peak of our ✨ newest feature ✨

Don't miss the opportunity to enhance your campaign efforts and drive growth through strategic in-app campaigns.


How To Increase Revenue During the Holiday Season with UserGuiding

Venha participar do nosso incrível webinar sobre "***Como aumentar a adoção de produtos com experiências self-service***", apresentado por Gabriel Valandro, da UserGuiding. Essa sessão contará com convidados especiais de três grandes empresas brasileiras: **Hinode Group,** **Grupo Irrah** e **Selbetti Tecnologia**.

Esses grandes líderes compartilharão suas jornadas para melhorar a experiência do usuário e a adoção dos produtos com as soluções interativas da UserGuiding. Descubra como eles utilizaram a UserGuiding para transformar seus processos de onboarding de clientes, aumentar as taxas de ativação e enfrentar proativamente os desafios dos usuários.

Os principais tópicos a serem discutidos incluem:

*   O impacto do conteúdo localizado no Brasil sobre a eficiência da equipe e o engajamento dos usuários;
*   Estratégias eficazes para criar experiências de autoatendimento;
*   Análise comparativa das taxas de onboarding e adoção de usuários antes e depois da implantação da UserGuiding;
*   Práticas recomendadas e metodologias para aumentar a adoção de produtos.

Não perca essa oportunidade de receber insights valiosos de grandes especialistas e revolucionar sua estratégia de adoção de produtos!

Data: 13 de novembro de 2024

Horário: 16h (Horário de Brasília)

Duração: 1 hora

Inscreva-se agora e garanta sua vaga neste webinar. Vamos juntos dar o primeiro passo para dominar as experiências de autoatendimento e melhorar a adoção do seu produto.


Como aumentar a adoção de produtos com experiências self-service

Celebrating our success with an exclusive webinar hosted by our Head of Customer Success, where we’ll dive into the remarkable journey that led UserGuiding to break its record, earning 41 G2 badges for Fall 2024—up from just 2 badges two years ago.

This webinar is an opportunity to get an insider’s look at how our Marketing, Customer Success, and Support teams worked together to achieve this milestone and boost our market presence.

Hear from team leads as they discuss the key initiatives and learnings from the past few quarters, and how they worked in sync to deliver exceptional results.

Whether you're interested in growth strategies or want to hear practical insights from a high-performing SaaS team, this session will provide the inspiration and actionable takeaways you need!


Building a Category Leader: How We Used G2 to Conquer the SaaS Market

Centralize all your support documents and resources into a single hub, improve efficiency, and empower users with self-service options. Join us for an insightful webinar where we’ll introduce you to UserGuiding’s latest feature—the Knowledge Base.

In this 45-minute session, you’ll discover how to transform your support operations and enhance user satisfaction with our powerful new tool. We’ll cover:

*   **The Value of the Knowledge Base:** Understand how this feature can streamline your support processes, reduce ticket volume, and empower your users with self-service options.
*   **Real-Life Examples:** Explore successful implementations and best practices to see how other organizations are leveraging the Knowledge Base.
*   **Step-by-Step Creation Guide:** Learn how to easily set up and customize your Knowledge Base to fit your brand and support needs.
*   **Integration Insights:** See how the Knowledge Base seamlessly integrates with the Resource Center for a cohesive support experience.

Finally, the session will end with a Q\&A where you can get answers to your UserGuiding and KB-related questions. Don’t miss this opportunity to learn how UserGuiding’s Knowledge Base can revolutionize your customer support strategy.

**Ready to see how it works?** Join us and take the first step toward solving your support challenges!
