Apaleo is the open property management platform for hotel and serviced apartment groups, empowering accommodation providers to create the ultimate digital experience for guests and staff. The API-first property management platform powers brands across more than 15 countries, disrupting the nature of hospitality software with the transition from single-vendor suites to best-of-breed technology. Customers include Numa, Limehome, Mollie’s, Vagabond Club, Raus and more. For more information, visit apaleo.com.



Apaleo

In our live webinar, we will equip hoteliers with practical, step-by-step guidance on leveraging AI effectively. We'll demonstrate how to build your first AI-powered chatbot for guest reservation management, connect to live data, and interact with any chat system.

*   Understand how an easy integration with Make.com and AI can streamline your operational workflows and boost efficiency.
*   Learn step-by-step how to build your first AI-powered chatbot for guest reservation management, from parsing reservation details to sending automated confirmation messages.
*   Gain insights into common objections such as cost concerns, technical know-how, and time constraints, and learn strategies to address them effectively.

If you've been searching for actionable insights into applying AI solutions in hospitality, this webinar is your essential guide.


Bring the power of AI to your hotel operations

Join us for an insightful discussion where we delve into the journey of citizenM's rapid implementation of a new PMS across 20 cities and nearly 8000 rooms in just 8 weeks. Learn from Stefan van Welie, Head of Technology, Hotel Solutions, as he shares the strategic insights and operational tactics behind this groundbreaking rollout.

Gain insights into the meticulous preparation and the importance of flexibility in technology that enabled a smooth transition with minimal impact on ongoing operations.


Visionary leadership: fast-tracking PMS adoption in a digital-first era

Guest journeys not only should be smooth and friction-free for every guest but also help hotels drive real results without compromising all your staff’s time. However, often hoteliers face the challenge of mixing these two approaches.

In this session, we will explore how to create a guest journey strategy that drives revenue using the resources you have. These are the main key takeaways you can expect:

\- How to map your guest journey: Understand exactly what your guests need at every step.

\- Understand how to optimise touchpoints using automation and personalisation.

\- Strategies to boost guest engagement: how to turn happy guests into repeat customers and brand advocates.

\- How to optimise your journey to create real value for guests.

Join a panel of experienced hoteliers and hospitality leaders as they explore this topic providing valuable insights for your property.


Guest journey strategy: How to optimise efforts and maximise revenue

Are you curious about how AI and humans can collaborate? Discover how hostz uses AI to handle administrative tasks and boost staff efficiency with ailean.io, the first operational AI in hospitality that goes beyond chatting to perform real actions based on the PMS. Learn about the strategic implementation of AI, and the significant business outcomes hostz achieved.

Key takeaways you can expect: 

*   Discover why it is essential to implement operational AI into everyday business operations
*   Explore hostz's journey in adopting operational AI, including the critical factors that led to 20% of guest inquiries being managed entirely by AI
*   Understand how operational AI performs tasks for back- and front-office operations through easy-to-understand examples


AI in action: How hostz boosts staff efficiency & guest satisfaction

About

Speakers

Florian Montag

VP of Business Development @Apaleo

Sofia Strahl

CEO @ hostz Hospitality AG

Alexandros Tyropolis

CEO & Founder @Coding-Mind AG (ailean.io)

Replays

Bring the power of AI to your hotel operations

Visionary leadership: fast-tracking PMS adoption in a digital-first era

Guest journey strategy: How to optimise efforts and maximise revenue