In the past, manual administrative tasks, such as checking in guests, handing over key cards, and taking payments, made up a large part of the receptionists’ working hours. All this left little time for the quality personal interactions LINDEMANN HOTELS wanted to offer travellers.

In times when good staff are hard to come by and travellers’ expectations are high, leveraging the power of integrated hotel tech is the only way forward. Join us as we discover how LINDEMANN HOTELS designed their digital guest journey from booking to check-out.

Key takeaways you can expect:

• Digitalisation starts with both the guests & staff in mind
• Smarter payments = happier guests
• A seamless digital guest journey is no longer a nice-to-have
• Change is a gradual process and doesn't happen overnight