Apaleo is the open property management platform for hotel and serviced apartment groups, empowering accommodation providers to create the ultimate digital experience for guests and staff. The API-first property management platform powers brands across more than 15 countries, disrupting the nature of hospitality software with the transition from single-vendor suites to best-of-breed technology. Customers include Numa, Limehome, Mollie’s, Vagabond Club, Raus and more. For more information, visit apaleo.com.



Apaleo

Discover how to free your staff to focus on personal engagement while ensuring that **technology enhances, rather than replaces human connection**.

**Learn how to create tailored automations that hyper-personalize the guest journey**, allowing your team to provide more meaningful guest interactions without being overwhelmed by manual processes.

Understand how automation can lead to **more repeat guests, positive reviews, and direct bookings** by streamlining operations and improving overall guest satisfaction.


How automation saves 120 hours monthly and delivers hyper-personalisation

Are you curious about how AI and humans can collaborate? Discover how hostz uses AI to handle administrative tasks and boost staff efficiency with ailean.io, the first operational AI in hospitality that goes beyond chatting to perform real actions based on the PMS. Learn about the strategic implementation of AI, and the significant business outcomes hostz achieved.

Key takeaways you can expect: 

*   Discover why it is essential to implement operational AI into everyday business operations
*   Explore hostz's journey in adopting operational AI, including the critical factors that led to 20% of guest inquiries being managed entirely by AI
*   Understand how operational AI performs tasks for back- and front-office operations through easy-to-understand examples


AI in action: How hostz boosts staff efficiency & guest satisfaction

In our live webinar, we will equip hoteliers with practical, step-by-step guidance on leveraging AI effectively. We'll demonstrate how to build your first AI-powered chatbot for guest reservation management, connect to live data, and interact with any chat system.

*   Understand how an easy integration with Make.com and AI can streamline your operational workflows and boost efficiency.
*   Learn step-by-step how to build your first AI-powered chatbot for guest reservation management, from parsing reservation details to sending automated confirmation messages.
*   Gain insights into common objections such as cost concerns, technical know-how, and time constraints, and learn strategies to address them effectively.

If you've been searching for actionable insights into applying AI solutions in hospitality, this webinar is your essential guide.


Bring the power of AI to your hotel operations

Join us for an insightful discussion where we delve into the journey of citizenM's rapid implementation of a new PMS across 20 cities and nearly 8000 rooms in just 8 weeks. Learn from Stefan van Welie, Head of Technology, Hotel Solutions, as he shares the strategic insights and operational tactics behind this groundbreaking rollout.

Gain insights into the meticulous preparation and the importance of flexibility in technology that enabled a smooth transition with minimal impact on ongoing operations.


Visionary leadership: fast-tracking PMS adoption in a digital-first era

In the past, manual administrative tasks, such as checking in guests, handing over key cards, and taking payments, made up a large part of the receptionists’ working hours. All this left little time for the quality personal interactions LINDEMANN HOTELS wanted to offer travellers.

In times when good staff are hard to come by and travellers’ expectations are high, leveraging the power of integrated hotel tech is the only way forward. Join us as we discover how LINDEMANN HOTELS designed their digital guest journey from booking to check-out.

Key takeaways you can expect:

*   Digitalisation starts with both the guests & staff in mind
*   Smarter payments = happier guests
*   A seamless digital guest journey is no longer a nice-to-have
*   Change is a gradual process and doesn't happen overnight


How Lindemann Hotels designed a digital guest journey from booking to check-out

Speakers

Florian Montag

VP of Business Development @Apaleo

Tobias Koehler

Founder & Consultant @Hotel Tech Solutions

Jennifer Seeckt

Revenue Manager @LINDEMANN HOTELS

Martin Kochanski

Online Marketing Manager @LINDEMANN HOTELS

Isabel Cerdeira

Customer Success Manager @Bookboost

Replays

How automation saves 120 hours monthly and delivers hyper-personalisation

AI in action: How hostz boosts staff efficiency & guest satisfaction