Redefining human touch: How to craft a contactless guest journey
About
Contactless doesn’t mean humanless in hospitality.
The demand for contactless check-ins, digital concierge services, and other self-service technologies is on the rise. 73% of guests are more likely to return to a hotel that seamlessly integrates technology into their stay.
In this webinar, we will explore how hotel groups and alternative accommodations strike a balance between technology and the irreplaceable human touch.
Key takeaways you can expect:
- Understand why automation is essential, especially in light of staff shortages, diminishing employee morale, and increased costs.
- Cater to the preferences of the new generation of guests who seek control over their experiences. Learn how to provide a self-service focus while maintaining a human touch when required.
- Explore how to leverage technology to create unique and memorable guest experiences. Understand your guests better and build personalised brand interactions.
Speakers
Julian Trautwein
Co-Founder and Managing Director @Raus
Julian Trautwein is the visionary leader and Co-Founder/Managing Director of Raus. Formerly the Global Head of Communications and Brand at Tourlane, he honed his skills through his journey spanning six years at Airbnb. Julian is passionate about disruption and driven by a strong vision, he emphasises the importance of staying open to innovation and maintaining a relentless pursuit of goals against all odds.
Darren Sweetland
CEO @Mollie's
Mollie’s is led by CEO, Darren Sweetland (former EMA CFO of Soho House and Commercial Finance at Tesco Plc). At Soho House, Darren worked closely with Founder, Nick Jones, and played an instrumental role in the brand’s commercial expansion across the UK, Europe and Asia.
Eva Klausner
Director of Guest Experience @numa Group
As the Director of Guest Experience at numa Group, Eva has developed a customer experience department from scratch - from a handful of local specialists to more than 70 experts from across Europe. Innovative and driven, Eva has put a focus on customer satisfaction, frictionless digital customer experiences, and scalability, all while cultivating a work environment that favours professional growth and high employee retention.
