Apaleo is the open property management platform for hotel and serviced apartment groups, empowering accommodation providers to create the ultimate digital experience for guests and staff. The API-first property management platform powers brands across more than 15 countries, disrupting the nature of hospitality software with the transition from single-vendor suites to best-of-breed technology. Customers include Numa, Limehome, Mollie’s, Vagabond Club, Raus and more. For more information, visit apaleo.com.



Apaleo

Discover how to free your staff to focus on personal engagement while ensuring that **technology enhances, rather than replaces human connection**.

**Learn how to create tailored automations that hyper-personalize the guest journey**, allowing your team to provide more meaningful guest interactions without being overwhelmed by manual processes.

Understand how automation can lead to **more repeat guests, positive reviews, and direct bookings** by streamlining operations and improving overall guest satisfaction.


How automation saves 120 hours monthly and delivers hyper-personalisation

Are you curious about how AI and humans can collaborate? Discover how hostz uses AI to handle administrative tasks and boost staff efficiency with ailean.io, the first operational AI in hospitality that goes beyond chatting to perform real actions based on the PMS. Learn about the strategic implementation of AI, and the significant business outcomes hostz achieved.

Key takeaways you can expect: 

*   Discover why it is essential to implement operational AI into everyday business operations
*   Explore hostz's journey in adopting operational AI, including the critical factors that led to 20% of guest inquiries being managed entirely by AI
*   Understand how operational AI performs tasks for back- and front-office operations through easy-to-understand examples


AI in action: How hostz boosts staff efficiency & guest satisfaction

In our live webinar, we will equip hoteliers with practical, step-by-step guidance on leveraging AI effectively. We'll demonstrate how to build your first AI-powered chatbot for guest reservation management, connect to live data, and interact with any chat system.

*   Understand how an easy integration with Make.com and AI can streamline your operational workflows and boost efficiency.
*   Learn step-by-step how to build your first AI-powered chatbot for guest reservation management, from parsing reservation details to sending automated confirmation messages.
*   Gain insights into common objections such as cost concerns, technical know-how, and time constraints, and learn strategies to address them effectively.

If you've been searching for actionable insights into applying AI solutions in hospitality, this webinar is your essential guide.


Bring the power of AI to your hotel operations

Join us for an insightful discussion where we delve into the journey of citizenM's rapid implementation of a new PMS across 20 cities and nearly 8000 rooms in just 8 weeks. Learn from Stefan van Welie, Head of Technology, Hotel Solutions, as he shares the strategic insights and operational tactics behind this groundbreaking rollout.

Gain insights into the meticulous preparation and the importance of flexibility in technology that enabled a smooth transition with minimal impact on ongoing operations.


Visionary leadership: fast-tracking PMS adoption in a digital-first era

Die Frage ist nicht, ob man automatisieren soll, sondern wie man es richtig macht. Man muss sich fragen: Warum automatisiere ich? Ist dieser Teil meines Betriebs für die Automatisierung geeignet?

Automatisierung ersetzt nicht den Menschen. Hotels und Serviced Apartments finden Wege, effizient zu sein, ohne die persönliche Note zu verlieren. Das hilft den Teams, sich auf das zu konzentrieren, was wirklich wichtig ist - den Aufbau starker Beziehungen zu den Gästen für ein einzigartiges Erlebnis.

Was du lernen wirst:

*   Handlungsfähige Strategien zur Gestaltung des perfekten Technologie stacks
*   Praxisbeispiele für unverzichtbare und nützliche Automatisierungen.
*   Innovative KI-gesteuerte Automatisierungen zur Verbesserung deiner internen und externen Betriebsabläufe


Vorstellung der wichtigsten Automatisierungen für 2024

Speakers

Adrian Schmidt

VP of Digital Development & Strategy @Vagabond Club, HR Group

Arno Sonderfeld

MD @mk Hotels

Karina-Anna Dörschel

CEO @Sonnenhotels

Florian Montag

VP of Business Development @Apaleo

Replays

How automation saves 120 hours monthly and delivers hyper-personalisation

AI in action: How hostz boosts staff efficiency & guest satisfaction