Consumer Duty

With a renewed focus at this time of year on the annual Consumer Duty Board reports and attestations fscom’s Consumer Duty experts, Nicola Hanratty and Matthew Law will be holding a webinar on 15 May 2025, during which they will cover sector specific areas of focus, examples of good and poor practice and next steps for firms.

What you’ll learn:

Nicola and Matt will cover key areas relevant to the payments sector, including:

• The impact the Duty has had to date;
• Examples of good practice and areas of improvement;
• FCA Consumer Duty priorities for the year ahead; and
• Consumer Duty Board reports - room for further development.

Who should attend?

This session is designed for:

• Chief risk officers
• Chief customer officers
• Heads of compliance
• Compliance personnel
• Complaints personnel