Gorgias is a leading CX automation tool where businesses can manage all their customer communication channels in one platform (email, social media, phone, SMS, contact form, help center) and automate up to 30% of commonly asked questions for increased productivity.

Gorgias

Join our weekly Gorgias on-boarding and training session for all new customers' Support Agents.


Get Started with Gorgias (support agents) - US

Learn how to onboard, measure performance of and optimize your AI Agent (Automate feature).

We recommend attending the Introduction: AI Agent webinar first, so you get the most out of this session.

This session covers:

*   settings for AI Agent's tone of voice, knowledge source and efficiency
*   best-practices to ensure automation rate is as high as possible
*   Q\&A


Setting up: AI Agent

Join the Product Town Hall Webinar hosted by the Gorgias Product Team!

We'll be discussing our latest and future releases, exploring ways to optimize your use of the platform, and answering any questions you might have.

Don't miss out on valuable insights — participate in a lively discussion with our Product team. We're excited to see you there!


Gorgias Product Town Hall

Learn how to build and manage Rules in a live, instructor-lead training session. Follow along as our host demonstrates how and when to use Rules, troubleshooting common errors, and sets up a Rule from scratch. Ask questions live during Q\&A with your instructor. If you are new to Rules and would like to get started, you're in the right place.

## Topics

In this session will cover topics including:

*   What is a Rule?
*   Anatomy of a Rule: trigger, conditions and actions
*   Rule templates
*   Creating a Rules from scratch (auto-tag/auto-close)
*   Understanding the settings page
*   Identifying affected tickets
*   Troubleshooting using the ticket menu and audit log
*   Configuring auto responders (Automate only)
*   Creating a multi-tiered rule
*   Nested conditions
*   Live Q & A

The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.


Masterclass: Rules (US/EU)

Unlock the potential in your customer experience to drive sales, increase engagement, and improve customer happiness during this Fireside Chat session. Learn about the three missed opportunities in your customer journey and discover how to leverage Gorgias Convert effectively.

Bring your questions for a live Q\&A session and find out how to harness the power of Gorgias Convert to elevate your customer experience strategy.

## Guest speakers

*   Matthew Shinn (Gorgias)
*   Audrey Saleh (Gorgias)


Fireside Chat: 3 Missed opportunities in your Customer Experience (Ep. 7)

About

Guest speakers

Speakers

Matthew Shinn

Education Specialist

Audrey Saleh

Senior Product Manager - Convert

Replays

Get Started with Gorgias (support agents) - US

Setting up: AI Agent

Gorgias Product Town Hall