Gorgias is a leading CX automation tool where businesses can manage all their customer communication channels in one platform (email, social media, phone, SMS, contact form, help center) and automate up to 30% of commonly asked questions for increased productivity.

Gorgias

Join this introductory webinar to learn how **Tags, Views, Macros, and Rules** work together to optimize your workflows and boost productivity.

Discover how to **organize tickets, automate responses, and track key support metrics** with ease. Ask use case specific questions during live Q\&A.

Register now to attend live and access the recording afterward!


Fundamentals: Boosting Productivity with Tags, Views, Macros, and Rules

Join a **special edition** of our Product Town Hall webinar!

This month, our VP of Product, Thomas, joins to walk us through the major upgrades coming in 2025: new AI features, advanced reporting, upgrades for multi-store brands and more.

Don't miss out on this exclusive session—participate in a lively discussion with Thomas and our Product team. We're excited to see you there!


Gorgias Product Town Hall

Join the Product Town Hall Webinar hosted by the Gorgias Product Team!

We'll be discussing our latest and future releases, exploring ways to optimize your use of the platform, and answering any questions you might have.

Don't miss out on valuable insights — participate in a lively discussion with our Product team. We're excited to see you there!


We recommend attending the Introduction: AI Agent webinar first, so you get the most out of this session.

Learn how to onboard, optimize and measure the performance of your AI Agent (this is an Automate feature).

This session covers:

*   settings for AI Agent's tone of voice, knowledge source and efficiency
*   best-practices to ensure automation rate is as high as possible
*   Q\&A


Setting up: AI Agent

Learn about how the AI Agent (Automate feature) works, and what capabilities this exciting new team member brings to the table.

This session covers AI Agent:

*   demo of functionality
*   overview of use cases and limitations
*   live Q\&A


Introduction: AI Agent

Learn how each stat within Statistics pages are calculated, and how to drive results with this understanding in a live, instructor-led training session. Follow along as our host walks through how to interpret the Statistics pages, and use filters. Ask questions live during Q\&A with your instructor.

## Topics

In this session will cover topics including:

*   Overview of each statistics page
*   Filters
*   Reporting
*   Live Q\&A

The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.


Masterclass: Statistics (US/EU)

Learn how to set up and manage a Help Center with Gorgias. Follow along as our host share real-life merchant examples of top performing help centers, and sets up a help center from scratch. Ask questions live during Q\&A with your instructor.

## Topics

In this session will cover topics including:

*   Setting up your first Help Center
*   Design and customization
*   Live Help Center examples
*   Importing and creating articles
*   Adding chat, phone and email cards
*   Live Q & A

The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.


Masterclass: Help Center (US/EU)

Learn how to set up, launch, and manage Flows + Article Recommendations (unlocked by Gorgias Automate). Watch our host demonstrate the customer experience of each feature, & set up Flows and Order Management from scratch. Ask questions live during Q\&A with your instructor.

## Topics

In this session will cover topics including:

*   The Flow builder
*   Order Management Flows
*   Article Recommendations
*   Live Q\&A

The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners. Note: These features are only accessible to Gorgias Automate subscribers.


Masterclass: Flows (Automate) (US/EU)

> *These sessions are best suited to audience members ****located in the United States or Europe****.*

Learn how to set up and manage a Chat channel with Gorgias. Follow along as our host demonstrates the customer experience using Chat, and sets up a Chat instance from scratch. Ask questions live during Q\&A with your instructor. If you are new to Chat and would like to get started, you're in the right place.

## Topics

In this session will cover topics including:

*   Set up a new Chat channel
*   Basic Chat customization
*   Answering Chat tickets
*   Advanced Chat customization
*   Live Q\&A

The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.


Masterclass: Chat (US/EU)

Join our weekly Gorgias on-boarding and training session for all new customers' Support Agents.


Get Started with Gorgias (support agents) - EU

Our Gorgias Onboarding Webinar will cover all details around getting your Gorgias Account launched for answering customer tickets and delivering exceptional customer support. The session will cover:

*   Adding users and teams
*   Setting business hours
*   Connecting e-commerce stores, apps, and support channels
*   Creating tags and macros
*   Organizing ticket views and sections
*   Automating actions with rules
*   Reporting through statistics
*   And more...


Get started with Gorgias: Account setup (for leads/admins) - US

Get started with Gorgias: Account setup (for leads/admins) - EU

Discover how to double the number of inquiries your AI Agent can handle by enabling it with Actions. Not only does this enhance your customers' overall shopping experience, but it also allows your team to concentrate on higher-priority tasks.

This session covers AI Agent Actions:

*   overview of pre-built native actions
*   how to configure actions
*   live Q\&A
