Gorgias is a leading CX automation tool where businesses can manage all their customer communication channels in one platform (email, social media, phone, SMS, contact form, help center) and automate up to 30% of commonly asked questions for increased productivity.

Gorgias

We recommend attending the [Introduction: AI Agent](https://app.getcontrast.io/register/gorgias-masterclass-ai-agent-2024-07-15) webinar first, so you get the most out of this session.

Learn how to onboard, optimize and measure the performance of your AI Agent (this is an Automate feature).

This session covers:

*   settings for AI Agent's tone of voice, knowledge source and efficiency
*   best-practices to ensure automation rate is as high as possible
*   Q\&A


Setting up: AI Agent

Learn about how the AI Agent (Automate feature) works, and what capabilities this exciting new team member brings to the table.

This session covers AI Agent:

*   demo of functionality
*   overview of use cases and limitations
*   live Q\&A


Introduction: AI Agent

Learn how each stat within Statistics pages are calculated, and how to drive results with this understanding in a live, instructor-led training session. Follow along as our host walks through how to interpret the Statistics pages, and use filters. Ask questions live during Q\&A with your instructor.

## Topics

In this session will cover topics including:

*   Overview of each statistics page
*   Filters
*   Reporting
*   Live Q\&A

The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.


Masterclass: Statistics (US/EU)

Learn how to set up and manage a Help Center with Gorgias. Follow along as our host share real-life merchant examples of top performing help centers, and sets up a help center from scratch. Ask questions live during Q\&A with your instructor.

## Topics

In this session will cover topics including:

*   Setting up your first Help Center
*   Design and customization
*   Live Help Center examples
*   Importing and creating articles
*   Adding chat, phone and email cards
*   Live Q & A

The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.


Masterclass: Help Center (US/EU)

Learn how to set up, launch, and manage Flows, Article Recommendations and Order Management (unlocked by Gorgias Automate). Watch our host demonstrate the customer experience of each feature, and sets up Flows and Order Management from scratch. Ask questions live during Q\&A with your instructor.

## Topics

In this session will cover topics including:

*   The Flow builder
*   Order Management Flows
*   Article Recommendations
*   Live Q\&A

The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners. Note: These features are only accessible to Gorgias Automate subscribers.


Masterclass: Flows (Automate) (US/EU)

> *These sessions are best suited to audience members ****located in the United States or Europe****.*

Learn how to set up and manage a Chat channel with Gorgias. Follow along as our host demonstrates the customer experience using Chat, and sets up a Chat instance from scratch. Ask questions live during Q\&A with your instructor. If you are new to Chat and would like to get started, you're in the right place.

## Topics

In this session will cover topics including:

*   Set up a new Chat channel
*   Basic Chat customization
*   Answering Chat tickets
*   Advanced Chat customization
*   Live Q\&A

The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.


Masterclass: Chat (US/EU)

> *These sessions are best suited to audience members ****located in the United States or Europe****. For alternative timezones, please see our *[*Masterclasses scheduled for the ****APAC region***](https://link.gorgias.com/55f61b)*.*

Learn best practices for organizing tickets in your account in a live, instructor-led training session. Follow along as our host demonstrates how to set up and use views, tags, and ticket fields. Ask questions live during Q\&A with your instructor.

# Topics

In this session will cover topics including:

*   Set up views and sections
*   Optimize tags
*   Set up ticket fields
*   Live Q & A

The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.


Masterclass: Ticket Organization (USA/EU)

Discover how to double the number of inquiries your AI Agent can handle by enabling it with Actions. Not only does this enhance your customers' overall shopping experience, but it also allows your team to concentrate on higher-priority tasks.

This session covers AI Agent Actions:

*   overview of pre-built native actions
*   how to configure actions
*   live Q\&A


AI Agent: Actions

Join our weekly Gorgias on-boarding and training session for all new customers' Support Agents.


Get Started with Gorgias (support agents) - US

Join the Product Town Hall Webinar hosted by the Gorgias Product Team!

We'll be discussing our latest and future releases, exploring ways to optimize your use of the platform, and answering any questions you might have.

Don't miss out on valuable insights — participate in a lively discussion with our Product team. We're excited to see you there!


Gorgias Product Town Hall

Get Started with Gorgias (support agents) - EU

Learn how to set up and get the most out of Macros, to reduce response time, and improve the accuracy of information in messages. If you are new to Macros and would like to get started, you're in the right place. Ask questions live during Q\&A with your instructor.

## Topics

In this session will cover topics including:

*   What is a Macro?
*   Common use cases
*   Macro search and user settings
*   Creating a new Macro
*   Customer variables
*   HTTP actions
*   Macros and Rules
*   Live Q\&A

The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.


Masterclass: Macros (US/EU)

Learn how to build and manage Rules in a live, instructor-lead training session. Follow along as our host demonstrates how and when to use Rules, troubleshooting common errors, and sets up a Rule from scratch. Ask questions live during Q\&A with your instructor. If you are new to Rules and would like to get started, you're in the right place.

## Topics

In this session will cover topics including:

*   What is a Rule?
*   Anatomy of a Rule: trigger, conditions and actions
*   Rule templates
*   Creating a Rules from scratch (auto-tag/auto-close)
*   Understanding the settings page
*   Identifying affected tickets
*   Troubleshooting using the ticket menu and audit log
*   Configuring auto responders (Automate only)
*   Creating a multi-tiered rule
*   Nested conditions
*   Live Q & A

The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.


Masterclass: Rules (US/EU)

Our Gorgias Onboarding Webinar will cover all details around getting your Gorgias Account launched for answering customer tickets and delivering exceptional customer support. The session will cover:

*   Adding users and teams
*   Setting business hours
*   Connecting e-commerce stores, apps, and support channels
*   Creating tags and macros
*   Organizing ticket views and sections
*   Automating actions with rules
*   Reporting through statistics
*   And more...


Get started with Gorgias: Account setup (for leads/admins) - EU

> *These sessions are best suited to audience members ****located in the United States or Europe****.*

Learn how to manage Voice and SMS support channels, and how the related features in Gorgias. Follow along as our host demonstrates making/receiving calls, and walks through setting up voice and SMS channels. Ask questions live during Q\&A with your instructor.

## Topics

In this session will cover topics including:

*   Voice & SMS functionality
*   Voice & SMS pricing
*   Live Q\&A

The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.


Masterclass: Voice & SMS (US/EU)

Learn how to set up, launch, and manage Flows, Quick Responses and Article Recommendations (unlocked by Gorgias Automate). Watch our host demonstrate the customer experience of each feature, and sets up Flows, Quick Responses and Order Management from scratch. Ask questions live during Q\&A with your instructor.

## Topics

In this session will cover topics including:

*   The Flow builder
*   Quick Responses
*   Order Management Flows
*   Article Recommendations
*   Live Q\&A

The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners. Note: These features are only accessible to Gorgias Automate subscribers.
