Gorgias is a leading CX automation tool where businesses can manage all their customer communication channels in one platform (email, social media, phone, SMS, contact form, help center) and automate up to 30% of commonly asked questions for increased productivity.

Gorgias

We recommend attending the Introduction: AI Agent webinar first, so you get the most out of this session.

Learn how to onboard, optimize and measure the performance of your AI Agent (this is an Automate feature).

This session covers:

*   settings for AI Agent's tone of voice, knowledge source and efficiency
*   best-practices to ensure automation rate is as high as possible
*   Q\&A


Setting up: AI Agent

Learn about how the AI Agent (Automate feature) works, and what capabilities this exciting new team member brings to the table.

This session covers AI Agent:

*   demo of functionality
*   overview of use cases and limitations
*   live Q\&A


Introduction: AI Agent

Learn how each stat within Statistics pages are calculated, and how to drive results with this understanding in a live, instructor-led training session. Follow along as our host walks through how to interpret the Statistics pages, and use filters. Ask questions live during Q\&A with your instructor.

## Topics

In this session will cover topics including:

*   Overview of each statistics page
*   Filters
*   Reporting
*   Live Q\&A

The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.


Masterclass: Statistics (US/EU)

Learn how to set up and manage a Help Center with Gorgias. Follow along as our host share real-life merchant examples of top performing help centers, and sets up a help center from scratch. Ask questions live during Q\&A with your instructor.

## Topics

In this session will cover topics including:

*   Setting up your first Help Center
*   Design and customization
*   Live Help Center examples
*   Importing and creating articles
*   Adding chat, phone and email cards
*   Live Q & A

The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.


Masterclass: Help Center (US/EU)

Hear from merchants who have high performing Help Centers, and have worked with AI Agent (alpha and beta) in this special event:

*   Merchant guest-speakers: Love in Faith, Beekman 1802 and Love Wellness
*   learn the function of Help Centers in the emergent AI landscape
*   gain insight into the upcoming AI Agent feature
*   get your specific questions answered during dedicated Q\&A time


Fireside Chat: Prep your Help Center for AI Agent (Ep. 8)

About

Speakers

Matthew Shinn

Education Specialist

Amanda Kwasniewicz

VP, Customer Eperience at Love Wellness

Stacy Merchant

Neighbor Services Manager at Beekman 1802

Anneliese Field

Customer Experience Manager at Love in Faith

Valentin Perret

Group Product Manager, Gorgias Automate

Replays

Setting up: AI Agent

Introduction: AI Agent

Masterclass: Statistics (US/EU)