Gorgias is a leading helpdesk where businesses can manage all their customer communication channels in one platform (email, social media, phone, SMS, contact form, help center) and automate up to 30% of commonly asked questions for increased productivity.

Gorgias

Learn how to manage Voice and SMS support channels, and how the related features in Gorgias. Follow along as our host demonstrates making/receiving calls, and walks through setting up voice and SMS channels. Ask questions live during Q\&A with your instructor.

## Topics

In this session will cover topics including:

*   Voice & SMS functionality
*   Voice & SMS pricing
*   Live Q\&A

The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.


Masterclass: Voice & SMS (US/EURO)

Learn how to set up and manage a Chat channel with Gorgias. Follow along as our host demonstrates the customer experience using Chat, and sets up a Chat instance from scratch. Ask questions live during Q\&A with your instructor. If you are new to Chat and would like to get started, you're in the right place.

## Topics

In this session will cover topics including:

*   Set up a new Chat channel
*   Basic Chat customization
*   Answering Chat tickets
*   Advanced Chat customization
*   Live Q\&A

The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.


Masterclass: Chat (US/EURO)

Join our weekly Gorgias on-boarding and training session for all new customers' Support Agents.


Get Started with Gorgias (Support Agents) - EURO

Hear from merchants who have high performing Help Centers, and have worked with AI Agent (alpha and beta) in this special event:

*   Merchant guest-speakers: Love in Faith, Beekman 1802 and Love Wellness
*   learn the function of Help Centers in the emergent AI landscape
*   gain insight into the upcoming AI Agent feature
*   get your specific questions answered during dedicated Q\&A time


Starts in

4 speakers

Fireside Chat: Prep your Help Center for AI Agent (Ep. 8)

About

Speakers

Matthew Shinn

Education Specialist

Amanda Kwasniewicz

VP, Customer Eperience at Love Wellness

Stacy Merchant

Neighbor Services Manager at Beekman 1802

Anneliese Field

Customer Experience Manager at Love in Faith

Replays

Masterclass: Voice & SMS (US/EURO)

Masterclass: Chat (US/EURO)

Get Started with Gorgias (Support Agents) - EURO