Gorgias is a leading helpdesk where businesses can manage all their customer communication channels in one platform (email, social media, phone, SMS, contact form, help center) and automate up to 30% of commonly asked questions for increased productivity.

Gorgias

Learn how to set up and manage a Chat channel with Gorgias. Follow along as our host demonstrates the customer experience using Chat, and sets up a Chat instance from scratch. Ask questions live during Q\&A with your instructor. If you are new to Chat and would like to get started, you're in the right place.

## Topics

In this session will cover topics including:

*   Set up a new Chat channel
*   Basic Chat customization
*   Answering Chat tickets
*   Advanced Chat customization
*   Live Q\&A

The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.


Masterclass: Chat (US/EURO)

Join our weekly Gorgias on-boarding and training session for all new customers' Support Agents.


Get Started with Gorgias (Support Agents) - EURO

Join our weekly Gorgias onboarding and training session for all new customers' Support Agents.


Get started with Gorgias (support agents) - APAC

Our Gorgias Onboarding Webinar will cover all details around getting your Gorgias Account launched for answering customer tickets and delivering exceptional customer support. The session will cover:

*   Adding users and teams
*   Setting business hours
*   Connecting e-commerce stores, apps, and support channels
*   Creating tags and macros
*   Organizing ticket views and sections
*   Automating actions with rules
*   Reporting through statistics
*   And more...


Get started with Gorgias: Account setup (for leads/admins)

About

Speaker

Richard Greenwald

Customer Onboarding Manager

Replays

Masterclass: Chat (US/EURO)

Get Started with Gorgias (Support Agents) - EURO

Get started with Gorgias (support agents) - APAC