Gorgias is a leading CX automation tool where businesses can manage all their customer communication channels in one platform (email, social media, phone, SMS, contact form, help center) and automate up to 30% of commonly asked questions for increased productivity.

Gorgias

Discover how to double the number of inquiries your AI Agent can handle by enabling it with Actions. Not only does this enhance your customers' overall shopping experience, but it also allows your team to concentrate on higher-priority tasks.

This session covers AI Agent Actions:

*   overview of pre-built native actions
*   how to configure actions
*   live Q\&A


AI Agent: Actions

Learn how to set up and manage a Help Center with Gorgias. Follow along as our host share real-life merchant examples of top performing help centers, and sets up a help center from scratch. Ask questions live during Q\&A with your instructor.

## Topics

In this session will cover topics including:

*   Setting up your first Help Center
*   Design and customization
*   Live Help Center examples
*   Importing and creating articles
*   Adding chat, phone and email cards
*   Live Q & A

The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.


Masterclass: Help Center (US/EU)

Join this introductory webinar to learn how **Tags, Views, Macros, and Rules** work together to optimize your workflows and boost productivity.

Discover how to **organize tickets, automate responses, and track key support metrics** with ease. Ask use case specific questions during live Q\&A.

Register now to attend live and access the recording afterward!


Fundamentals: Boosting Productivity with Tags, Views, Macros, and Rules

Join us for this introductory webinar to discover how **Statistics Dashboards** can help you make informed decisions for your support team + brand.

You'll learn how to **pull custom reports** to *track team performance, showcase wins to stakeholders, and gain deeper insights*—all with ease. Plus, get your specific questions answered during our live Q\&A session.

**Register now** to attend live and access the recording afterward!


Fundamentals: Turning Data into Strategy with Statistics Dashboards

Join a **special edition** of our Product Town Hall webinar!

This month, our VP of Product, Thomas, joins to walk us through the major upgrades coming in 2025: new AI features, advanced reporting, upgrades for multi-store brands and more.

Don't miss out on this exclusive session—participate in a lively discussion with Thomas and our Product team. We're excited to see you there!


Gorgias Product Town Hall

Speakers

Zach Banov

Product Manager at Gorgias

Charles Jacquet

Product Manager at Gorgias

Replays

AI Agent: Actions

Masterclass: Help Center (US/EU)