Gorgias is a leading CX automation tool where businesses can manage all their customer communication channels in one platform (email, social media, phone, SMS, contact form, help center) and automate up to 30% of commonly asked questions for increased productivity.

Gorgias

Join this introductory webinar to learn how **Tags, Views, Macros, and Rules** work together to optimize your workflows and boost productivity.

Discover how to **organize tickets, automate responses, and track key support metrics** with ease. Ask use case specific questions during live Q\&A.

Register now to attend live and access the recording afterward!


Fundamentals: Boosting Productivity with Tags, Views, Macros, and Rules

Join a **special edition** of our Product Town Hall webinar!

This month, our VP of Product, Thomas, joins to walk us through the major upgrades coming in 2025: new AI features, advanced reporting, upgrades for multi-store brands and more.

Don't miss out on this exclusive session—participate in a lively discussion with Thomas and our Product team. We're excited to see you there!


Gorgias Product Town Hall

Join the Product Town Hall Webinar hosted by the Gorgias Product Team!

We'll be discussing our latest and future releases, exploring ways to optimize your use of the platform, and answering any questions you might have.

Don't miss out on valuable insights — participate in a lively discussion with our Product team. We're excited to see you there!


We recommend attending the Introduction: AI Agent webinar first, so you get the most out of this session.

Learn how to onboard, optimize and measure the performance of your AI Agent (this is an Automate feature).

This session covers:

*   settings for AI Agent's tone of voice, knowledge source and efficiency
*   best-practices to ensure automation rate is as high as possible
*   Q\&A


Setting up: AI Agent

Learn how to set up and manage a Chat channel with Gorgias. Follow along as our host demonstrates the customer experience using Chat, and sets up a Chat instance from scratch. Ask questions live during Q\&A with your instructor. If you are new to Chat and would like to get started, you're in the right place.

## Topics

In this session will cover topics including:

*   Set up a new Chat channel
*   Basic Chat customization
*   Answering Chat tickets
*   Advanced Chat customization
*   Live Q\&A

The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.


Masterclass: Chat (US/EURO)

Topics

Speaker

Matthew Shinn

Customer Education Specialist

Replays

Fundamentals: Boosting Productivity with Tags, Views, Macros, and Rules

Gorgias Product Town Hall