Gorgias is a leading CX automation tool where businesses can manage all their customer communication channels in one platform (email, social media, phone, SMS, contact form, help center) and automate up to 30% of commonly asked questions for increased productivity.

Gorgias

We recommend attending the [Introduction: AI Agent](https://app.getcontrast.io/register/gorgias-masterclass-ai-agent-2024-07-15) webinar first, so you get the most out of this session.

Learn how to onboard, optimize and measure the performance of your AI Agent (this is an Automate feature).

This session covers:

*   settings for AI Agent's tone of voice, knowledge source and efficiency
*   best-practices to ensure automation rate is as high as possible
*   Q\&A


Setting up: AI Agent

Learn about how the AI Agent (Automate feature) works, and what capabilities this exciting new team member brings to the table.

This session covers AI Agent:

*   demo of functionality
*   overview of use cases and limitations
*   live Q\&A


Introduction: AI Agent

Learn how each stat within Statistics pages are calculated, and how to drive results with this understanding in a live, instructor-led training session. Follow along as our host walks through how to interpret the Statistics pages, and use filters. Ask questions live during Q\&A with your instructor.

## Topics

In this session will cover topics including:

*   Overview of each statistics page
*   Filters
*   Reporting
*   Live Q\&A

The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.


Masterclass: Statistics (US/EU)

Learn how to set up and manage a Help Center with Gorgias. Follow along as our host share real-life merchant examples of top performing help centers, and sets up a help center from scratch. Ask questions live during Q\&A with your instructor.

## Topics

In this session will cover topics including:

*   Setting up your first Help Center
*   Design and customization
*   Live Help Center examples
*   Importing and creating articles
*   Adding chat, phone and email cards
*   Live Q & A

The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.


Masterclass: Help Center (US/EU)

Learn how to set up and manage a Chat channel with Gorgias. Follow along as our host demonstrates the customer experience using Chat, and sets up a Chat instance from scratch. Ask questions live during Q\&A with your instructor. If you are new to Chat and would like to get started, you're in the right place.

## Topics

In this session will cover topics including:

*   Set up a new Chat channel
*   Basic Chat customization
*   Answering Chat tickets
*   Advanced Chat customization
*   Live Q\&A

The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.


Masterclass: Chat (US/EURO)

About

Topics

Speaker

Matthew Shinn

Customer Education Specialist

Replays

Setting up: AI Agent

Introduction: AI Agent

Masterclass: Statistics (US/EU)