Gorgias is a leading CX automation tool where businesses can manage all their customer communication channels in one platform (email, social media, phone, SMS, contact form, help center) and automate up to 30% of commonly asked questions for increased productivity.

Gorgias

We recommend attending the ***Introduction: AI Agent*** webinar before diving into this one, so you are ready to get started.

Learn how to onboard, optimize and measure the performance of your AI Agent (*an AI Agent subscription is required to access this feature*).

This session covers:

*   settings for AI Agent's tone of voice, knowledge source and efficiency
*   best-practices to ensure automation rate is as high as possible
*   Q\&A


AI Agent: Onboarding your new team member

Join our monthly Product Town Hall, an **interactive meetup** hosted by the Gorgias Product Team for you, our customers!

This is a great opportunity to connect with other ecommerce brands and the Gorgias Product team. We’ll reveal and explore new features, share best practices, offer setup tips, and showcase special demos—helping you get the most out of Gorgias while hearing about what's coming up next, straight from our team!

The highlight of the meetup is the Q\&A session, where you can ask the Product team anything on your mind.

Come join us for an hour packed with insights and lively conversations!


Gorgias Product Town Hall

Join this introductory webinar to explore the AI Agent’s newest capabilities and how they can help you drive more revenue from every customer interaction.

Learn how to personalize product recommendations, detect purchase intent, and automate persuasive replies — all with minimal manual effort. You'll see real-world examples, explore key use cases, and discover how leading brands are leveraging AI Agent to increase sales.

Register now to attend live and get access to the recording afterward!


From Chat to Checkout: Intro to Shopping Assistant

Learn best practices for organizing tickets in your account in a live, instructor-lead training session. Follow along as our host demonstrates how to set up and use views, tags, and ticket fields. Ask questions live during Q\&A with your instructor.

## Topics

In this session will cover topics including:

*   Setting up Views and Sections
*   How to optimize Tags
*   Setting up Ticket Fields
*   Live Q\&A

The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.


Masterclass: Ticket Organization

Topics

Speaker

Matthew Shinn

Customer Education Specialist

Replays

AI Agent: Onboarding your new team member

Gorgias Product Town Hall