Gorgias
Gorgias
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26 days ago
Replay

Masterclass: Ticket Organization (USA/EU)

About

These sessions are best suited to audience members located in the United States or Europe. For alternative timezones, please see our *Masterclasses scheduled for the *APAC region.

Learn best practices for organizing tickets in your account in a live, instructor-led training session. Follow along as our host demonstrates how to set up and use views, tags, and ticket fields. Ask questions live during Q&A with your instructor.

Topics

In this session will cover topics including:

  • Set up views and sections
  • Optimize tags
  • Set up ticket fields
  • Live Q & A

The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.

Speaker

Matthew Shinn

Matthew Shinn

Customer Education Specialist