Gorgias is a leading CX automation tool where businesses can manage all their customer communication channels in one platform (email, social media, phone, SMS, contact form, help center) and automate up to 30% of commonly asked questions for increased productivity.

Gorgias

Learn how to onboard, measure performance of and optimize your AI Agent (Automate feature).

We recommend attending the Introduction: AI Agent webinar first, so you get the most out of this session.

This session covers:

*   settings for AI Agent's tone of voice, knowledge source and efficiency
*   best-practices to ensure automation rate is as high as possible
*   Q\&A


Setting up: AI Agent

Join the Product Town Hall Webinar hosted by the Gorgias Product Team!

We'll be discussing our latest and future releases, exploring ways to optimize your use of the platform, and answering any questions you might have.

Don't miss out on valuable insights — participate in a lively discussion with our Product team. We're excited to see you there!


Gorgias Product Town Hall

Learn how to build and manage Rules in a live, instructor-lead training session. Follow along as our host demonstrates how and when to use Rules, troubleshooting common errors, and sets up a Rule from scratch. Ask questions live during Q\&A with your instructor. If you are new to Rules and would like to get started, you're in the right place.

## Topics

In this session will cover topics including:

*   What is a Rule?
*   Anatomy of a Rule: trigger, conditions and actions
*   Rule templates
*   Creating a Rules from scratch (auto-tag/auto-close)
*   Understanding the settings page
*   Identifying affected tickets
*   Troubleshooting using the ticket menu and audit log
*   Configuring auto responders (Automate only)
*   Creating a multi-tiered rule
*   Nested conditions
*   Live Q & A

The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.


Masterclass: Rules (US/EU)

Learn how to manage Voice and SMS support channels, and how the related features in Gorgias. Follow along as our host demonstrates making/receiving calls, and walks through setting up voice and SMS channels. Ask questions live during Q\&A with your instructor.

## Topics

In this session will cover topics including:

*   Voice & SMS functionality
*   Voice & SMS pricing
*   Live Q\&A

The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.


Masterclass: Voice & SMS

About

Topics

Speaker

Amy Elenius

Manager of Customer Education at Gorgias

Replays

Setting up: AI Agent

Gorgias Product Town Hall

Masterclass: Rules (US/EU)