Lyssna is a remote all-in-one research platform that allows you to deeply understand your audience and move in the right direction — fast. With Lyssna, you can set up research studies, recruit participants, and gain insights quickly to inform decision-making from strategy and concept through to design and implementation. The result? Experiences that your users will love.

Lyssna

**Recruiting the right participants can make or break your research.**

And yet, most researchers don’t realize how a few small missteps in a screener survey or recruitment plan can lead to unreliable feedback, wasted time, and bad product decisions.

In this hands-on workshop, we’ll explore the surprisingly high impact of participant recruitment – especially when it comes to screener surveys. You’ll learn how small tweaks in language, logic, and targeting can completely change who you talk to (and how valuable their feedback is).

We’ll walk through real examples, fix common mistakes, and show you how to avoid wasted time and endless back-and-forth by tightening up your recruitment process from the start.

***

**You’ll learn how to:**

✅ Write screener surveys that filter for the *right* participants.

✅ Spot and fix common issues that lead to unreliable results.

✅ Improve your recruitment process – no matter your method or goals.

✅ Get hands-on practice improving a real screener survey.

***

**This workshop is for you if:**

→ You run any kind of UX research, from quick tests to in-depth interviews.

→ You’ve ever struggled with vague or unhelpful research feedback.

→ You want to recruit participants with more speed, confidence, and clarity.

***

**Join us and learn how small details in your screener surveys can have a *huge* impact on the quality of your research – and every decision that follows.**

***

## **Meet your instructor**

Joe is the design advocate at Lyssna, where he leads workshops, creates educational content, and inspires designers to create great products. With over 10 years of UX and education experience, Joe has taught thousands through hands-on, project-based courses that make learning fun and practical.

***

## **Reserve your spot today!**

Spaces are limited – don’t miss this chance to learn from an industry expert and improve your skills. Can’t join live? Sign up anyway and receive the recording in your inbox.

***

## **About Lyssna**

Lyssna is an all-in-one remote research platform that helps teams deeply understand their audience and move in the right direction – fast. With Lyssna, you can set up research studies, recruit participants, and generate insights quickly to inform decisions from strategy and concept through to design and implementation.


Screener survey mistakes (and how to fix them)

There are probably a few people in your organization who hold the key to your next big product breakthrough. But if those people aren't part of your product or research team, those insights might remain hidden forever.

Sales teams talk to customers every day. Support specialists know the most common pain points – and how to resolve them. Marketers have a pulse on the messaging that resonates.

People outside of your core product org often hold valuable pieces of the user experience puzzle. **The challenge is capturing those insights without creating chaos.**

Opening up the research process can lead to major breakthroughs – but without structure, it can quickly turn into a noisy, unfocused mess. Input comes from all directions, priorities get blurred, and nothing gets done.

***

## **About this event**

In this workshop, we’ll explore how to open up research inside your organization *without* losing clarity, focus, or impact.

You’ll learn how to create an environment where anyone – from support to sales to marketing – can contribute valuable insights, while building the systems and structure to make sure those insights are prioritized, synthesized, and put into action.

This is about unlocking your organization’s collective knowledge *and* ensuring that knowledge leads to better products, faster decisions, and happier users.

***

## **What you'll learn**

✔ How to open up lines of communication across departments to surface valuable user insights.

✔ Facilitation techniques to keep research contributions structured, focused, and actionable.

✔ Common challenges in democratizing research – and how to overcome them with simple processes that stick.

***

## **What we'll do**

✔ Identify and explore common roadblocks to collecting insights from non-research teammates.

✔ Provide plug-and-play tools (like FigJam templates, check-in cadences, and guidelines) you can start using right away.

✔ Use a real Lyssna research example to demonstrate how this process works – and the massive value it can uncover when done right.

***

## **Who should attend?**

This workshop is perfect for UX designers, researchers, product managers, and anyone looking to make user research more inclusive, collaborative, and impactful across their organization.

***

## **Meet your instructor**

Joe is the design advocate at Lyssna, where he leads workshops, creates educational content, and inspires designers to create great products. With over 10 years of UX and education experience, Joe has taught thousands through hands-on, project-based courses that make learning fun and practical.

***

## **Reserve your spot today!**

Spaces are limited—don’t miss this chance to learn from an industry expert and improve your skills. Can’t join live? Sign up anyway and receive the recording in your inbox.

***

## **About Lyssna**

Lyssna is an all-in-one remote research platform that helps teams deeply understand their audience and move in the right direction—fast. With Lyssna, you can set up research studies, recruit participants, and generate insights quickly to inform decisions from strategy and concept through to design and implementation.


Democratizing research (without losing focus)

You’ve done the research. You’ve generated valuable insights. Now comes the hard part – ***getting others to care.***

Presenting research findings is one of the most useful (and overlooked) aspects of the research and design process. You might have hours of recordings, heatmaps, survey data, direct quotes, and powerful takeaways – but if your presentation is too long, too vague, or too in-the-weeds, it won’t lead to action.

**So how do you turn all that complexity into a clear, engaging, and impactful story that inspires your team and drives product improvements?**

***

## **About this event**

In this workshop, we’ll focus on what happens *after* the research is done – how to present your findings in a way that gets buy-in, builds momentum, and ensures your insights make an impact.

You’ll learn why even great research often goes to waste – and how to avoid that by structuring your presentations with clarity, purpose, and actionability. Whether you’re sharing findings with a cross-functional team, a skeptical stakeholder, or a time-strapped exec, this session will give you the tools to communicate your research in a way that sticks.

***

## **What you'll learn**

✔ A simple but effective framework for structuring any research presentation – plus a reusable template to use after the workshop.

✔ Common mistakes that derail research presentations (and how to avoid them).

✔ How to go from insights to action – creating a clear path from research findings to product improvements.

***

## **What we'll do**

✔ Explore common challenges in presenting research and why so many insights fail to make an impact.

✔ Walk through a step-by-step presentation process and practice communicating findings to different types of audiences.

✔ Learn how to use Lyssna to highlight key findings, improve clarity, and make your research presentations more actionable and engaging.

***

## **Who should attend?**

This workshop is perfect for UX designers, researchers, product designers, and anyone who wants to make better, faster, and more impactful decisions based on user research.

***

## **Meet your instructor**

Joe is the design advocate at Lyssna, where he leads workshops, creates educational content, and inspires designers to create great products. With over 10 years of UX and education experience, Joe has taught thousands through hands-on, project-based courses that make learning fun and practical.

***

## **Reserve your spot today!**

Spaces are limited – don’t miss this chance to learn from an industry expert and improve your skills. Can’t join live? Sign up anyway and receive the recording in your inbox.

***

## **About Lyssna**

Lyssna is an all-in-one remote research platform that helps teams deeply understand their audience and move in the right direction – fast. With Lyssna, you can set up research studies, recruit participants, and generate insights quickly to inform decisions from strategy and concept through to design and implementation.


How to effectively present research to stakeholders

Join us for a live Q\&A with Taylor Hobgood, Consumer Insights and Innovation Manager at Ally. In this conversation, we'll explore how customer research drives innovation and shapes product development in the digital banking space.

We'll discover how innovative ideas come to life – from identifying customer pain points to concept validation and implementation. Taylor will share tips that bridge consumer needs with business solutions, tools that enable rapid testing and iteration, and strategies for turning customer insights into successful products.

Whether you’re a product manager, designer, researcher, or innovation professional, this session will provide valuable perspectives on creating digital products that truly resonate with consumers' needs and behaviors. Come prepared with your questions about innovation processes, customer-centric design, and collaboration across teams.


From insights to innovation: Shaping financial products through research

Speakers

Taylor Hobgood

Consumer Insights and Innovation Manager @ Ally Financial

Joe Formica

Senior Designer, Researcher, and Design Advocate at Lyssna

Replays

Screener survey mistakes (and how to fix them)

Democratizing research (without losing focus)