Lyssna is a remote all-in-one research platform that allows you to deeply understand your audience and move in the right direction — fast. With Lyssna, you can set up research studies, recruit participants, and gain insights quickly to inform decision-making from strategy and concept through to design and implementation. The result? Experiences that your users will love.

Lyssna

There are probably a few people in your organization who hold the key to your next big product breakthrough. But if those people aren't part of your product or research team, those insights might remain hidden forever.

Sales teams talk to customers every day. Support specialists know the most common pain points – and how to resolve them. Marketers have a pulse on the messaging that resonates.

People outside of your core product org often hold valuable pieces of the user experience puzzle. **The challenge is capturing those insights without creating chaos.**

Opening up the research process can lead to major breakthroughs – but without structure, it can quickly turn into a noisy, unfocused mess. Input comes from all directions, priorities get blurred, and nothing gets done.

***

## **About this event**

In this workshop, we’ll explore how to open up research inside your organization *without* losing clarity, focus, or impact.

You’ll learn how to create an environment where anyone – from support to sales to marketing – can contribute valuable insights, while building the systems and structure to make sure those insights are prioritized, synthesized, and put into action.

This is about unlocking your organization’s collective knowledge *and* ensuring that knowledge leads to better products, faster decisions, and happier users.

***

## **What you'll learn**

✔ How to open up lines of communication across departments to surface valuable user insights.

✔ Facilitation techniques to keep research contributions structured, focused, and actionable.

✔ Common challenges in democratizing research – and how to overcome them with simple processes that stick.

***

## **What we'll do**

✔ Identify and explore common roadblocks to collecting insights from non-research teammates.

✔ Provide plug-and-play tools (like FigJam templates, check-in cadences, and guidelines) you can start using right away.

✔ Use a real Lyssna research example to demonstrate how this process works – and the massive value it can uncover when done right.

***

## **Who should attend?**

This workshop is perfect for UX designers, researchers, product managers, and anyone looking to make user research more inclusive, collaborative, and impactful across their organization.

***

## **Meet your instructor**

Joe is the design advocate at Lyssna, where he leads workshops, creates educational content, and inspires designers to create great products. With over 10 years of UX and education experience, Joe has taught thousands through hands-on, project-based courses that make learning fun and practical.

***

## **Reserve your spot today!**

Spaces are limited—don’t miss this chance to learn from an industry expert and improve your skills. Can’t join live? Sign up anyway and receive the recording in your inbox.

***

## **About Lyssna**

Lyssna is an all-in-one remote research platform that helps teams deeply understand their audience and move in the right direction—fast. With Lyssna, you can set up research studies, recruit participants, and generate insights quickly to inform decisions from strategy and concept through to design and implementation.


Democratizing research (without losing focus)

You’ve done the research. You’ve generated valuable insights. Now comes the hard part – ***getting others to care.***

Presenting research findings is one of the most useful (and overlooked) aspects of the research and design process. You might have hours of recordings, heatmaps, survey data, direct quotes, and powerful takeaways – but if your presentation is too long, too vague, or too in-the-weeds, it won’t lead to action.

**So how do you turn all that complexity into a clear, engaging, and impactful story that inspires your team and drives product improvements?**

***

## **About this event**

In this workshop, we’ll focus on what happens *after* the research is done – how to present your findings in a way that gets buy-in, builds momentum, and ensures your insights make an impact.

You’ll learn why even great research often goes to waste – and how to avoid that by structuring your presentations with clarity, purpose, and actionability. Whether you’re sharing findings with a cross-functional team, a skeptical stakeholder, or a time-strapped exec, this session will give you the tools to communicate your research in a way that sticks.

***

## **What you'll learn**

✔ A simple but effective framework for structuring any research presentation – plus a reusable template to use after the workshop.

✔ Common mistakes that derail research presentations (and how to avoid them).

✔ How to go from insights to action – creating a clear path from research findings to product improvements.

***

## **What we'll do**

✔ Explore common challenges in presenting research and why so many insights fail to make an impact.

✔ Walk through a step-by-step presentation process and practice communicating findings to different types of audiences.

✔ Learn how to use Lyssna to highlight key findings, improve clarity, and make your research presentations more actionable and engaging.

***

## **Who should attend?**

This workshop is perfect for UX designers, researchers, product designers, and anyone who wants to make better, faster, and more impactful decisions based on user research.

***

## **Meet your instructor**

Joe is the design advocate at Lyssna, where he leads workshops, creates educational content, and inspires designers to create great products. With over 10 years of UX and education experience, Joe has taught thousands through hands-on, project-based courses that make learning fun and practical.

***

## **Reserve your spot today!**

Spaces are limited – don’t miss this chance to learn from an industry expert and improve your skills. Can’t join live? Sign up anyway and receive the recording in your inbox.

***

## **About Lyssna**

Lyssna is an all-in-one remote research platform that helps teams deeply understand their audience and move in the right direction – fast. With Lyssna, you can set up research studies, recruit participants, and generate insights quickly to inform decisions from strategy and concept through to design and implementation.


How to effectively present research to stakeholders

# What happens when real people visit your site? Let’s find out.

Learn how **live website testing** unlocks **fast, impactful improvements** to your user experience.

***

# **About this event**

In this workshop, we’ll introduce **Lyssna’s newest feature: live website testing**—a groundbreaking way to see how users interact with live sites and apps in real-time.

Testing prototypes, designs, and static images is a great way to start gathering user feedback, but there’s no substitute for seeing real users engage with your live product.

With **live website testing**, you can:

*   Watch how users **navigate, search, and interact** on any live site.
*   Get direct feedback to **spot usability issues and pain points fast**.
*   Test **your own product—or a competitor’s**—to gain real-world insights before making design decisions.

Using a real-world e-commerce example, we’ll show how live website testing can help improve site navigation and filtering—and how you can apply the same process to optimize your own designs.

This isn’t just a feature walkthrough—it’s a deep dive into real use cases that can help you make a major impact on UX and business goals.

***

## **What you'll learn**

✔ **How to leverage live website testing & competitive analysis** - Use real user behavior to make smarter, data-backed design decisions.

✔ **How to test new features—even before they’re built** - Validate concepts and design decisions early to reduce risk and refine ideas faster.

✔ **Why there’s no substitute for testing live experiences** - While prototypes and static designs help, live website testing takes insights to the next level with more realistic, actionable feedback.

***

## **What we'll do**

✔ Explore **key use cases & examples** of live website testing—when to use it and what insights it can uncover.

✔ Conduct a **hands-on usability study** using **live website testing on a competitor’s e-commerce site** to analyze filtering and navigation.

✔ **Redesign & improve** an e-commerce filtering system based on usability insights.

✔ Provide **tools, templates, and resources** so you can start running live website testing in your own work immediately.

***

## **Who should attend?**

This workshop is perfect for **UX designers, product designers, product managers,** and anyone looking to quickly identify and fix UX issues based on real user behavior.

***

## **Meet your instructor**

Joe is the design advocate at Lyssna, where he leads workshops, creates educational content, and inspires designers to create great products. With over 10 years of UX and education experience, Joe has taught thousands through hands-on, project-based courses that make learning fun and practical.

***

## **Reserve your spot today!**

Spaces are limited—don’t miss this chance to learn from an industry expert and improve your skills. Can’t join live? Sign up anyway and receive the recording in your inbox.

***

## **About Lyssna**

Lyssna is an all-in-one remote research platform that helps teams deeply understand their audience and move in the right direction—fast. With Lyssna, you can set up research studies, recruit participants, and gain insights quickly to inform decisions from strategy and concept through to design and implementation.


Stop guessing, start testing: Improve UX with live website testing

Join us for a live Q\&A with Taylor Hobgood, Consumer Insights and Innovation Manager at Ally. In this conversation, we'll explore how customer research drives innovation and shapes product development in the digital banking space.

We'll discover how innovative ideas come to life – from identifying customer pain points to concept validation and implementation. Taylor will share tips that bridge consumer needs with business solutions, tools that enable rapid testing and iteration, and strategies for turning customer insights into successful products.

Whether you’re a product manager, designer, researcher, or innovation professional, this session will provide valuable perspectives on creating digital products that truly resonate with consumers' needs and behaviors. Come prepared with your questions about innovation processes, customer-centric design, and collaboration across teams.


From insights to innovation: Shaping financial products through research

Speakers

Taylor Hobgood

Consumer Insights and Innovation Manager @ Ally Financial

Joe Formica

Senior Designer, Researcher, and Design Advocate at Lyssna

Replays

Democratizing research (without losing focus)

How to effectively present research to stakeholders