Secure Your Seat at the tAIble
Neuron7.ai
43:24
As AI continues to reshape the enterprise, service leaders must play a pivotal role in shaping enterprise-wide AI strategies. According to the Service Council, 62% of service leaders were prioritizing investments in AI in 2024, up from 27%. In this session, industry leaders will share how they’ve leveraged AI to drive transformative service outcomes and build a strong alignment with IT in the process.
Learn how to build a compelling business case for AI adoption, the critical differences between horizontal and specialized AI solutions, and actionable strategies for positioning service teams as key contributors to AI initiatives.
What you'll learn:
- Service Transformation with AI: Hear real-world examples of how service leaders have driven measurable change with AI.
- Building the Business Case: Gain tips on presenting AI initiatives to enterprise stakeholders.
- Specialized vs. Horizontal AI: Understand the advantages and trade-offs of each approach for service functions.
- Actionable Insights: Learn strategies to integrate AI into service processes for enhanced efficiency and ROI.
Don't miss this opportunity to explore how service leaders can steer AI initiatives and solidify their seat at the decision-making table.
Speakers
Rachael Castroverde
VP Global Services, Terumo BCT
As Vice President of Global Services, Rachael is responsible for critical services of Terumo BCT products around the world. Her commitment to operational excellence drives initiatives that enhance service quality, streamline processes, and improve customer outcomes. Combining innovative approaches with a deep focus on customer success, Rachael plays a pivotal role in advancing Terumo BCT’s mission to improve lives through impactful healthcare solutions.
Chandan Banjeree
Consultant, Digital Innovation for Services
Chandan is a collaborative leader skilled in strategic planning and disciplined execution, with 30 years of experience in senior leadership roles at industry-leading companies. His experience in leadership roles across Product Development and Services has given him an appreciation for how both organizations contribute to exceptional customer experience and CSAT.
Brian Bachofner
VP Product Marketing, Neuron7.ai
Brian Bachofner is a seasoned marketing executive with over 15 years of experience scaling SaaS companies. As CMO at MapAnything, he helped grow the business from $7M to a successful acquisition by Salesforce. At Salesforce, he led global product marketing for Sales Cloud, and led PMM for Field Service during the ClickSoftware acquisition. Most recently, Brian transformed ServiceTrade’s go-to-market strategy as head of Marketing and RevOps, shifting from outbound-led sales to a balanced approach through clear messaging and a relentless focus on winning their ICP.
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Secure Your Seat at the tAIble
43:24