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As AI continues to reshape the enterprise, service leaders must play a pivotal role in shaping enterprise-wide AI strategies. According to the Service Council, 62% of service leaders were prioritizing investments in AI in 2024, up from 27%. In this session, industry leaders will share how they’ve leveraged AI to drive transformative service outcomes and build a strong alignment with IT in the process.

Learn how to build a compelling business case for AI adoption, the critical differences between horizontal and specialized AI solutions, and actionable strategies for positioning service teams as key contributors to AI initiatives.

**What you'll learn:** 

*   **Service Transformation with AI:** Hear real-world examples of how service leaders have driven measurable change with AI. 
*   **Building the Business Case:** Gain tips on presenting AI initiatives to enterprise stakeholders.  
*   **Specialized vs. Horizontal AI:** Understand the advantages and trade-offs of each approach for service functions.  
*   **Actionable Insights:** Learn strategies to integrate AI into service processes for enhanced efficiency and ROI. 

Don't miss this opportunity to explore how service leaders can steer AI initiatives and solidify their seat at the decision-making table.
