🧪 Welcome to the Service Strategy Labs – Your ultimate resource for uncovering the possibilities of AI for complex service environments. 

In complex service environments, the knowledge to resolve issues is scattered across vast data sources and often held in the minds of individuals.

Organizations with thousands of complex products face hundreds of thousands of potential issues and resolution paths. Managing knowledge from 800-page manuals, outdated knowledge articles, videos, and unstructured notes, exceeds human capacity. And if that’s not enough, many organizations are facing a knowledge crisis as experts leave the business, with a wave of retirements on the horizon set to accelerate this trend.   

In this episode of the Service Strategy Labs, you'll learn: 

🔎 How Service Resolution Intelligence redefines “knowledge capture” 

🔎 Why AI needs to learn from data AND people to achieve 90%+ accuracy 

🔎 How you can drive AI adoption, empower teams, and improve onboarding 

Learn from service leaders who have successfully implemented AI into their service strategy. Discover their approach, use cases, results, and tips for implementation. (And why it’s important to start ASAP!)

We'll also have a live Q&A at the end.

PS: You can register to attend live, or to receive a link to the recording.

See you in the Lab! 👩‍🔬