UserGuiding is an all-in-one product adoption platform designed to elevate user onboarding and support within your application. 

It helps businesses create engaging Product Tours and interactive Onboarding Checklists that guide users through key features and tasks. With tools like Tooltips, Hotspots, and Announcement Modals, UserGuiding delivers contextual help and updates directly within the app. 

You can integrate a seamless Resource Center and Knowledge Base, offering users quick access to helpful information. The platform also supports Segmentation for personalized guidance, Analytics to track user interactions, and In-App Surveys and NPS Surveys to gather feedback. 

Customizable options ensure the support experience is tailored to fit your app’s style and user needs, making self-served help both easy and enjoyable.

Visit www.userguiding.com to learn more!

UserGuiding

Join our Product Team for a **live Q\&A session** where we’ll dive into how you can build an effective, easy-to-navigate knowledge base and get the most out of UserGuiding’s AI Assistant to boost customer self-service.

*Designed with support teams in mind*, this session will walk you through best practices for reducing support load and empowering users to help themselves—no coding required.

Perfect for support leads, product folks, and anyone looking to scale user education while keeping things simple.

🗓️ Duration: 1 hour

🎙️ Speakers: **Alican Bektas** (Head of Product), **Emrah Aydin** (Product Marketing Manager)

🧑‍💼 Moderator: **Joud Ghazal** (Growth at UserGuiding)

**Bring your questions—we’re here to answer them live!**


Live Q&A: Getting the Most from Knowledge Base & AI Assistant

*In partnership with prdkt+*

Building products for the **MENA region** isn’t just about switching languages—it’s about making sure your users feel right at home from the first moment they land in your product.

We’re teaming up with **prdkt+**, a community for MENA product people, for an open conversation with regional product leaders.

We’ll talk about how **Product teams in MENA** are handling **user onboarding** , **product growth,** and **engagement**—especially as they scale globally. Expect real insights into how localization helps create better user experiences and what it takes to build for different languages, cultures, and markets.

**Who’s joining us:**

👨‍💻 **Mohanad Mohsen**, Senior Product Manager at **Breadfast**

🎤 **Joud Ghazal**, Marketer at **UserGuiding** (and your host for the event)

**Webinar Details:**

**🗓️ Date:** Wednesday, May 28th, 2025

⏰ **Time:** 8:00 PM GMT+3 (KSA)

⏳ **Duration:** 45 minutes + Live Q\&A

As always, join us live to ask your questions. Or register to watch it back when it's convenient for you.

**See you there 👋**


User Onboarding and Localization Best Practices for MENA Product People

Collecting feedback is easy—**turning it into real product impact is the challenge.**

In this session, we’ll explore how product managers can use **UserGuiding’s in-app surveys, NPS, and feedback tools** to better understand their users and drive smarter product decisions.

You’ll learn best practices for creating effective in-app surveys, structuring questions for real insights, and making sure feedback directly influences your roadmap.

We’ll be joined by two product experts:

*   **Catherine Jones**, Product Manager at **commercetools** and a power-user of UserGuiding’s in-app surveys, will share how her team leverages feedback to improve user onboarding and create a better product experience.
*   **Emrah Aydin**, Product Marketing Manager at **UserGuiding**, will share how his team uses UserGuiding’s survey features internally—from launching surveys to prioritizing updates.

Whether you're new to in-app surveys or looking to take your strategy further, you'll walk away with **clear, actionable tactics you can implement right away**.

**Webinar Details:**

🗓️ **Date:** Wednesday, April 30th, 2025

⏰ **Time:** 4:00 PM GMT (London time)

⏳ **Duration:** 45 minutes + Live Q\&A

As always, join us live to ask your questions. Or register to watch it back when it's convenient for you.

See you there 👋


Mastering In-App Surveys and Feedback: Collect Actionable Insights with UserGuiding

Join our first workshop about efficiently tracking Monthly Active Users (MAUs) with UserGuiding!

In this 45-minute session, our **Customer Success Manager,** \*\*Kemal, \*\*will guide you through everything you need to know about MAUs and how to leverage them for personalized UserGuiding material.

This workshop will cover:

*   **How UserGuiding calculates MAUs** – A clear breakdown of the methodology behind the metric.
*   **FAQs about MAUs** – Answers to the most common questions and inquiries.
*   **Economically managing MAUs** – Tips and strategies to keep your MAU count efficient and cost-effective.
*   **Maximizing user identification** – How to make the most of UserGuiding’s user identification features to track and engage your users effectively.

The session will include a **30-minute presentation/demo** followed by a **15-minute live Q\&A**, where we'll address your specific questions and provide actionable insights.

### **Key Details:**

**📅 Date:** March 20th

**⏰ Time:** 7:00 PM (45 minutes total)

**⏳ Duration:** 30-minute workshop + 15-minute Q\&A

**🧑🏻‍💻 Host:** Kemal, Customer Success Manager at UserGuiding

All attendees will receive a **recording of the workshop** and **additional resources** to help you apply what was shared.


MAUs 101: A Beginner’s Guide to Managing MAUs on UserGuiding

**AI tools are raising the bar for user onboarding—but how exactly?**

In this session, we’ll take you behind the scenes of a UX research project. We analyzed the onboarding journeys of 10 leading AI products across different categories, such as generative content, productivity, and developer tools.

We’ll share how we used behavioral principles like cognitive load, labor illusion, and familiarity bias to evaluate each experience, uncovering over **140 onboarding patterns** and **100+ actionable insights** along the way.

You’ll learn what today’s most innovative AI tools are doing across:

✅ Pre-signup experiences

✅ Signup flows

✅ First session UX

✅ Onboarding emails

✅ Activation indicators

We’ll be joined by two experts behind the report:

👤 **Kate Syuma**, onboarding strategist and founder of Growthmates, who will share key behavioral takeaways and UX patterns to watch

👤 **Serra Alban**, brand marketer at UserGuiding, who led the research and onboarding benchmarks

Whether you’re building an AI product or rethinking your onboarding strategy, this session will help you see user onboarding through a sharper, behavior-first lens.

**Webinar Details:**

🗓️ **Date:** Wednesday, June 25th, 2025

⏰ **Time:** 4:00 PM GMT+1 (London Time)

⏳ **Duration:** 30 minutes + Live Q\&A

Join us live to ask your questions—or register to get the recording.

See you there 👋


Inside the Onboarding UX of AI Tools: What Onboarding Looks Like in 2025

Speakers

Kate Syuma

Consultant & Founder @Growthmates

Serra Alban

Brand Marketer @UserGuiding

Replays

Live Q&A: Getting the Most from Knowledge Base & AI Assistant

User Onboarding and Localization Best Practices for MENA Product People