UserGuiding is an all-in-one product adoption platform designed to elevate user onboarding and support within your application. 

It helps businesses create engaging Product Tours and interactive Onboarding Checklists that guide users through key features and tasks. With tools like Tooltips, Hotspots, and Announcement Modals, UserGuiding delivers contextual help and updates directly within the app. 

You can integrate a seamless Resource Center and Knowledge Base, offering users quick access to helpful information. The platform also supports Segmentation for personalized guidance, Analytics to track user interactions, and In-App Surveys and NPS Surveys to gather feedback. 

Customizable options ensure the support experience is tailored to fit your app’s style and user needs, making self-served help both easy and enjoyable.

Visit www.userguiding.com to learn more!

UserGuiding

Join our first workshop about efficiently tracking Monthly Active Users (MAUs) with UserGuiding!

In this 45-minute session, our **Customer Success Manager,** \*\*Kemal, \*\*will guide you through everything you need to know about MAUs and how to leverage them for personalized UserGuiding material.

This workshop will cover:

*   **How UserGuiding calculates MAUs** – A clear breakdown of the methodology behind the metric.
*   **FAQs about MAUs** – Answers to the most common questions and inquiries.
*   **Economically managing MAUs** – Tips and strategies to keep your MAU count efficient and cost-effective.
*   **Maximizing user identification** – How to make the most of UserGuiding’s user identification features to track and engage your users effectively.

The session will include a **30-minute presentation/demo** followed by a **15-minute live Q\&A**, where we'll address your specific questions and provide actionable insights.

### **Key Details:**

**📅 Date:** March 20th

**⏰ Time:** 7:00 PM (45 minutes total)

**⏳ Duration:** 30-minute workshop + 15-minute Q\&A

**🧑🏻‍💻 Host:** Kemal, Customer Success Manager at UserGuiding

All attendees will receive a **recording of the workshop** and **additional resources** to help you apply what was shared.


MAUs 101: A Beginner’s Guide to Managing MAUs on UserGuiding

## **🌟 Where should product-led onboarding start—before or after signup?**

Join Joud, Natalie, and Raman as they break down the PLG funnel and share actionable strategies to activate users at every stage.

Learn the difference between **interactive demos** and **in-app guides**, backed by insights from Navattic’s *State of the Interactive Product Demo 2025* report and UserGuiding’s *Product Adoption Trends 2025* report.

**🧠 What You’ll Learn:**

*   How to use demos to drive signups
*   Best practices for in-app guides to boost retention
*   Key trends shaping product-led onboarding

**🧑🏻‍💻 Who Should Attend:**

*   Growth Marketers
*   Product Managers
*   Product Marketing Managers
*   Onboarding and Customer Experience teams

**📆** **Date**: Thursday, February 20th at 11 ET

**⏳ Duration**: 45 minutes + Live Q\&A

*Can’t attend live? Sign up to receive the recording.*


Where Does Product-Led Onboarding Begin – Before or After Signup?

# Bora começar este ano com tudo! 💪🏻

**Junte-se a nós em um webinar exclusivo em que exploraremos estratégias práticas para aumentar o Lifetime Value (LTV) do seu Cliente usando a UserGuiding.**

Esta sessão foi preparada para gerentes de produto, gerentes de sucesso do cliente e RevOps que buscam melhorar a retenção de usuários e o crescimento da sua receita. 💸

**🧠 O que você vai ver:**

*   **Entenda a importância do LTV**: Por que essa métrica é fundamental para o sucesso do seu produto e dos seus negócios.
*   **Como calcular e monitorar o LTV:** Uma fórmula para dominar essa métrica fundamental.
*   **Práticas recomendadas para aumentar o LTV:** Estratégias comprovadas para aumentar a usabilidade, a dependência e as oportunidades de upsell.
*   **Estratégias reais de LTV usando a UserGuiding:** Assista a uma demonstração ao vivo de como usar as soluções da UserGuiding para melhorar a experiência do cliente e aumentar essa métrica.

🏄🏻 **Registre-se agora** e faça de 2025 um ANO DE CRESCIMENTO 🌱

**Detalhes do webinar:**

🗓️ **Data**: 13 de fevereiro, quinta-feira

**⏰ Horário:** 16h (Horário de Brasília)

**⏳ Duração:** 45 minutos + Q\&A ao vivo

🧑🏻‍💻 Palestrante: Gabriel Valandro, , Onboarding Specialist na UserGuiding


Como Aumentar o Lifetime Value (LTV) do seu Cliente com a UserGuiding em 2025

# 💪🏻 Let's start the year strong!

## Join us for an exclusive webinar where we’ll explore actionable strategies to increase **Customer Lifetime Value (CLV)** using UserGuiding in 2025.

This session is tailored for **Product Managers**, **Customer Success Managers**, and **RevOps** dedicated to improving *user retention* and *revenue growth* 💸

### **🧠 What You’ll Learn:**

1.  **Understanding the Importance of CLV**: Why it’s critical to your product and business success.
2.  **How to Calculate and Track CLV**: A formula to mastering this key metric.
3.  **Best Practices for Increasing CLV**: Proven strategies to drive usability, dependence, and upsell opportunities.
4.  **Real-life CLV Strategies with UserGuiding**: Watch a live demo showcasing how to use UserGuiding’s tools to enhance customer experiences and boost CLV.

**🏄🏻 Register now** and make 2025 your ultimate GROWTH YEAR 🌱

**Webinar Details:**

🗓️ **Date**: Thursday, January 30, 2025

⏰ **Time**: 4:00 PM GMT (London time)

**⏳ Duration**: 45 minutes + Live Q\&A

🧑🏻‍💻 **Host**: Joud, Growth Marketing Specialist at UserGuiding


How to Increase Customer Lifetime Value with UserGuiding in 2025 

Collecting feedback is easy—**turning it into real product impact is the challenge.**

In this session, we’ll explore how product managers can use **UserGuiding’s in-app surveys, NPS, and feedback tools** to better understand their users and drive smarter product decisions.

You’ll learn best practices for creating effective in-app surveys, structuring questions for real insights, and making sure feedback directly influences your roadmap.

We’ll be joined by two product experts:

*   **Catherine Jones**, Product Manager at **commercetools** and a power-user of UserGuiding’s in-app surveys, will share how her team leverages feedback to improve user onboarding and create a better product experience.
*   **Emrah Aydin**, Product Marketing Manager at **UserGuiding**, will share how his team uses UserGuiding’s survey features internally—from launching surveys to prioritizing updates.

Whether you're new to in-app surveys or looking to take your strategy further, you'll walk away with **clear, actionable tactics you can implement right away**.

**Webinar Details:**

🗓️ **Date:** Wednesday, April 30th, 2025

⏰ **Time:** 4:00 PM GMT (London time)

⏳ **Duration:** 45 minutes + Live Q\&A

As always, join us live to ask your questions. Or register to watch it back when it's convenient for you.

See you there 👋


Mastering In-App Surveys and Feedback: Collect Actionable Insights with UserGuiding

Speakers

Joud Ghazal

Growth Marketing Specialist at UserGuiding

Emrah Aydin

Product Manager at UserGuiding

Catherine Jones

Product Manager at UserGuiding

Replays

MAUs 101: A Beginner’s Guide to Managing MAUs on UserGuiding

Where Does Product-Led Onboarding Begin – Before or After Signup?