We recommend attending the [Introduction: AI Agent](https://app.getcontrast.io/register/gorgias-masterclass-ai-agent-2024-07-15) webinar first, so you get the most out of this session.

Learn how to onboard, optimize and measure the performance of your AI Agent (this is an Automate feature).

This session covers:

*   settings for AI Agent's tone of voice, knowledge source and efficiency
*   best-practices to ensure automation rate is as high as possible
*   Q\&A


Setting up: AI Agent

Gorgias is a leading CX automation tool where businesses can manage all their customer communication channels in one platform (email, social media, phone, SMS, contact form, help center) and automate up to 30% of commonly asked questions for increased productivity.

Starts in

Matthew Shinn

Setting up: AI Agent

About

Speaker

Matthew Shinn

Education Specialist