Util-Assist
Util-Assist is a recognized innovator in technology and data-driven solutions for utilities. Our solutions merge technology with strategy to streamline processes, boost productivity, enable data-driven business decisions, and deliver enhanced customer experiences, transforming how utilities operate and deliver value to their customers. With professional services and managed services for electric, water and gas, utilities rely on us to help them drive digital innovation that reshapes the utility landscape.
Our professional services include smart grid consulting services, systems integration services, AI-powered predictive analytics, robotic process automation, and customer experience solutions. Managed services include PowerAssist (a holistic outage management contact centre), SecureAssist (substation monitoring), CustomerAssist (back-end billing, call centre and exception management), and managed services for technology solutions.