anecdote

**Webinar Overview:**

AI is becoming a big part of the eCommerce world. Over half of consumers are interested in AI that makes their shopping experience smoother, and 52% of consumers are interested in AI-driven recommendations. But, there’s still a lot of uncertainty in the customer experience industry...

For example, how do you use AI effectively in your eCom business to grow your personal touch, not devalue it?

**You'll come out of this webinar with an understanding of:**

> The role of AI in today’s ecommerce landscape

> Key worries CX experts face when integrating AI into their teams

> Ways teams are leveraging AI to enhance customer connections and boost brand loyalty

> The impact of AI on customer perceptions and the crucial factors of excellent CX

> Practical advice for successfully introducing AI and automation to your team

**Who Should Join:** This session is ideal for CX professionals, product managers, or anyone curious about using AI to improve customer experiences in their eCom business.

**About Anecdote:** Anecdote is all about helping eCommerce businesses listen to their customers. We use AI to make sense of feedback from multiple sources so you can take meaningful action.

**We hope to see you there! 👋**
