Flexys optimises debt management for businesses and their customers. It does this by empowering collections teams to make informed decisions in fast-changing economic situations. Through easy-to-use technology, Flexys reduces operational stress, strengthens customer relations, and maximises collection rates.

Flexys

Making digital journeys easy seems simple, but what if 'easy' isn't always what's best for a customer in financial difficulty?

The Financial Conduct Authority's recent research proves that small design choices can have a huge impact on customer understanding and outcomes.

Join our expert panel of specialists in inclusive design and customer-centric finance as they translate this critical guidance into a practical plan. We'll focus on the small but critical steps that matter most, like setting up a payment plan or asking for help.

This session is a straightforward guide to designing digital experiences that are not just compliant, but clearer, more supportive, and more successful for everyone.

**You will learn how to:**

*   Apply the FCA's principles of 'positive friction' and 'sludge' to your own digital channels.
*   Use practical design techniques to support customers in distress.
*   Build customer trust and prove you are delivering good outcomes under the Consumer Duty.
*   Turn complex regulatory guidance into a simple blueprint for action.
