Flexys optimises debt management for businesses and their customers. It does this by empowering collections teams to make informed decisions in fast-changing economic situations. Through easy-to-use technology, Flexys reduces operational stress, strengthens customer relations, and maximises collection rates.

Flexys

In this episode, James sits down with Steven Darrah, CEO and founder of Fuelled, a tech-driven insurance brokerage revolutionising how businesses handle their coverage.

Steven shares insights into Fuelled’s mission to modernise the outdated insurance industry with dynamic, data-driven solutions tailored to growing companies.

Explore how Fuelled is using technology to simplify processes, support scaling businesses, and navigate economic uncertainties. Join us for a conversation brimming with innovation and inspiration.


Flexys Meets...Fuelled

In this episode of *Flexys Meets*, host James Hill interviews Reuben Gates, Growth and Marketing Director at Arum, the UK’s largest independent collections and recoveries consultancy. Reuben discusses Arum’s unique approach, leveraging industry practitioners to deliver pragmatic, tailored solutions for clients across 20 countries.

He highlights Arum’s dual expertise in consultancy and technology, including its exclusive accreditation program for collections systems.

Reuben identifies key industry challenges, including regulatory pressures, outdated technology, and the need for efficient system implementations. He emphasises the importance of planning, expert teams, and openness to external support to drive better outcomes for clients and their customers.


Flexys meets...Arum

Debt collection is evolving, and expectations from business customers are changing. Regulators calling for a more nuanced approach to commercial debt recovery.

In utilities, Ofwat's 2024 Price Review (PR24) will introduce a new metric for business customer experience, while Ofgem has reassessed treatment of non-domestic customers.

The Lending Standards Board now requires lenders to implement systems capable of identifying and supporting businesses facing financial difficulties or vulnerable circumstances. They must demonstrate a consistent, sympathetic, and positive approach to their corporate customers.

As organisations adapt their strategies, what insights can the business sector glean from practices in consumer collections?

**During this session, our expert panel will discuss:**

*   How collecting from businesses is changing, and why
*   The increasing importance of customer experience in business collections
*   Effective strategies for providing a positive business customer experience


Customer Experience: What can B2B collections learn from B2C?

In this episode of Flexys Meets, James interviews Manu, co-founder of Inbest AI. Manu explains how Inbest's benefit calculator helps customers maximise their income by identifying eligible benefits, social tariffs, and grants.

He highlights the importance of integrating benefits into broader financial management solutions to improve customer engagement and compliance with FCA regulations. Manu also discusses the challenges and future of the benefits landscape, advocating for open APIs to streamline benefit applications and enhance customer experience.


Flexys Meets... Inbest

In this episode of "Flexys Meets," James interviews Frederico Venturieri, the Global Head of Partnerships, Marketing, and Go-to-Market at 10x Banking. They discuss 10x Banking's innovative core banking platform, founded by ex-Barclays CEO Anthony Jenkins in 2016. The company aims to make banking 10 times better.

They introduce the "metacore" concept to address legacy system migration challenges. 10x Banking focuses on modular, customisable solutions and partnerships with integrators like Deloitte to facilitate smoother banking transformations.


Flexys Meets... 10x

In the latest episode of Flexys Meets, James interviews Mike Ellicock, CEO of Plain Numbers. Mike discusses the organisation's mission to help firms and charities communicate numbers more clearly using behavioural science.

He highlights the widespread issue of low numeracy among adults and the importance of simplifying numerical information for better consumer understanding. The conversation also touches on the impact of consumer duty regulations and the challenges firms face in ensuring clear communication.

Mike emphasises the need for awareness about numeracy issues and the benefits of making complex information accessible to all.


Flexys Meets... Plain Numbers

In this episode of the Flexys Meets series, host James Hill interviews AJ Davidson from Acquired.com. They discuss the innovative solutions Acquired.com offers in the payment services sector, focusing on improving collection rates through data analysis and advanced payment methods like network tokens, Apple Pay, and Google Pay.

AJ highlights the importance of a seamless customer experience in collections, akin to retail shopping, and the potential of open banking for future transactions. The session provides valuable insights into modernising payment processes and enhancing customer satisfaction.


Flexys meets... Acquired.com

In episode 10 of Flexys Meets, James Hill chats with our core banking partner, Tuum.

Tuum's Tom Philips explains the problems that Tuum set out to solve and what the huge advantages of the cloud ecosystem are for businesses and their customers.


Flexys Meets...Tuum

Flexys CEO James Hill sits down to chew the fat with Acquired.com's [Grant Evans](https://www.linkedin.com/in/gevans-payments/) about the future of collections management. In the podcast, they dive into the often overlooked details of the digital collection user journey, including how to drive better customer outcomes with multiple payment methods and by offering open banking for debt collection.

Tune in to hear more on:

✔️ Reducing friction to drive better customer outcomes

✔️The benefits of offering multiple payment methods

✔️The adoption of open banking for debt collection

[Acquired.com](https://acquired.com/) Beyond Now Podcast, recorded live at Money 20/20 EU to launch the exciting partnership between Flexys and Acquired.com.


Frictionless Payment Processes: Improving digital user journeys in collections

Flexys Meets Panintelligence

Learn about the importance of numerical skills and accessible budgetary tools for customers struggling to access, understand and manage the debt collection process.

Our special guests, Professor Sharon Collard of the Personal Finance Research Centre and Ben Perkins of Plain Numbers, will illuminate the data on financial well-being and levels of numeracy, explore approaches to making the debt collection process accessible to all levels of skill and confidence, and share what it’s like for customers under severe financial stress managing multiple debts.  

✅ Understand how financial pressure impacts customer engagement 

✅ Be aware of common areas where payment communications go wrong

✅ Learn how to support customers who struggle with numbers

🎤 Interactive Q\&A – ask the experts about your Collections challenges


How do financial insecurity and low numeracy skills impact debt collection?

**Join this knowledge-sharing webinar to get tips from communication and human behaviour specialists on how to avoid harm and make your customer communications count.**

*   drive more engagement
*   avoid foreseeable harm
*   enable informed decisions
*   promote positive outcomes

Our expert guests, Lexi Mills and Charlie Nixon, share data-driven engagement and behavioural design insights to help debt collection teams optimise their communications, engage more customers and avoid foreseeable harm.

**💡Come away with new ideas to help you avoid common obstacles to engagement and connect with customers in debt.💡**

✅ Get behavioural insights into creating accessible communications

✅ Enable informed decisions and avoid barriers that might cause detriment

✅ Compare your own approach against best practice

🎤 Interactive Q\&A – ask the experts about your communications challenges


How to optimise your debt communications 

The post-Christmas period brings added financial strain for customers as seasonal spending catches up with them, and the risk of defaults is likely to increase.

Identifying customers in financial difficulty before they fall into arrears means you can take tangible measures early, reducing risk and costs, as well as building trust. This aligns with Consumer Duty, which requires firms to prevent foreseeable harm and empower customers to make well-informed decisions.

Join our expert panel as they discuss...

*   Identifying customers at risk.
*   Building an effective pre-arrears toolkit.
*   Practical customer support measures to help avoid arrears.
*   Measuring success and overcoming challenges.


Prevention is better than cure: how to spot and support customers approaching arrears