Gorgias is a leading CX automation tool where businesses can manage all their customer communication channels in one platform (email, social media, phone, SMS, contact form, help center) and automate up to 30% of commonly asked questions for increased productivity.

Gorgias

> *These sessions are best suited to audience members ****located in the United States or Europe****. For alternative timezones, please see our *[*Masterclasses scheduled for the ****APAC region***](https://link.gorgias.com/55f61b)*.*

Learn best practices for organizing tickets in your account in a live, instructor-led training session. Follow along as our host demonstrates how to set up and use views, tags, and ticket fields. Ask questions live during Q\&A with your instructor.

# Topics

In this session will cover topics including:

*   Set up views and sections
*   Optimize tags
*   Set up ticket fields
*   Live Q & A

The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.
