Optimum Healthcare IT

In this Healthy as Tech talk, Eric Schuller, Executive Cloud Advisor at Optimum Healthcare IT, and Ken Daugherty, Consulting Specialist, CXE at AWS, discuss how Amazon Connect is bringing Amazon’s consumer-grade user design to patient access and creating better experiences for patients, agents, and providers alike. 

**In this discussion, we’ll explore:**

*   Why the traditional contact center model is no longer meeting healthcare’s demands
*   How cloud-native AI tools are creating the fast and personal experiences patients crave
*   How prioritization and smart routing make escalations and provider access seamless
*   How HIPAA-ready sentiment analytics are redefining compliance and care quality
*   How to scale capacity up or down without added overhead with pay-per-use pricing
*

If you’re an IT or operations leader looking to create better patient and agent experiences, reduce overhead, and streamline communication and data-sharing across your organization, this talk is for you.
