Optimum Healthcare IT

In this Healthy as Tech talk, Eric Schuller, Executive Cloud Advisor at Optimum Healthcare IT, and Ken Daugherty, Consulting Specialist, CXE at AWS, discuss how Amazon Connect is bringing Amazon’s consumer-grade user design to patient access and creating better experiences for patients, agents, and providers alike. 

**In this discussion, we’ll explore:**

*   Why the traditional contact center model is no longer meeting healthcare’s demands
*   How cloud-native AI tools are creating the fast and personal experiences patients crave
*   How prioritization and smart routing make escalations and provider access seamless
*   How HIPAA-ready sentiment analytics are redefining compliance and care quality
*   How to scale capacity up or down without added overhead with pay-per-use pricing
*

If you’re an IT or operations leader looking to create better patient and agent experiences, reduce overhead, and streamline communication and data-sharing across your organization, this talk is for you.


You’re On Hold: How AWS Is Helping Healthcare Call Centers Cut Patient Wait Times & Overhead

In this episode of Healthy as Tech, Jacob Schmidt, Senior Manager of Technical Services at Baptist Memorial Health Care, discusses his experience rolling out AVD, what’s working, and what’s not. Nickolas Raker, Healthcare Solution Consultant at Microsoft, also discusses how Microsoft is iterating to ensure AVD can meet healthcare’s demands.

**In this discussion, we explore:**

*   Why AVD is gaining traction as hospitals rethink their virtual desktop strategies
*   Real-world insights from Baptist Memorial Health Care’s AVD rollout
*   How Microsoft is iterating on AVD to address healthcare-specific concerns
*   Practical advice for IT leaders evaluating whether AVD fits their strategy

If you’re a healthcare CIO, CTO, or IT leader navigating desktop virtualization, this is your opportunity to get firsthand insights into the AVD experience from a healthcare leader’s lens and the clarity you need to move forward.

Want to explore how Optimum can help your organization evaluate and implement AVD confidently? [Reach out to our team](https://optimumhit.com/contact/) or [learn more about our cloud transformation services](https://optimumhit.com/services/digital-transformation/cloud-services/).


Is AVD Ready for Healthcare? Hospital Tech Leader Shares Their Experience

In this episode of *Healthy as Tech*, Natalie Tollefson, Sr. Director of Customer Success at Optimum Healthcare IT, sits down with Jonathan Banks, CISO and Senior Cybersecurity Consultant at Optimum, and Nicholas Friedman, President at Templar Shield, to explore how IT and security leaders can embrace the opportunities of AI without opening their organization up to serious risks.

**In this episode, we break down:**

*   The hidden risks of shadow AI and how to uncover unauthorized usage
*   How to conduct an AI audit and assess where your biggest vulnerabilities lie
*   The policies and safeguards every CIO and CISO should have in place
*   What an effective AI governance framework looks like — and how to get started

If you’re a healthcare CIO, CISO, or IT leader looking to harness the power of AI while staying compliant and secure, this episode is for you.

Interested in how Optimum Healthcare IT can help your organization implement an AI governance strategy that supports safe innovation? [Reach out](https://optimumhit.com/contact/) to get started.


Healthcare’s Race to AI: How To Innovate & Mitigate Risks at the Same Time

In this episode of Healthy as Tech, Curtis Hendrick, Senior Vice President of Cloud & Digital Transformation at Optimum Healthcare IT, sits down with Matt Dinger from AWS to discuss why **Epic is urging healthcare organizations to adopt an Isolated Recovery Environment (IRE)** to fight ransomware.

**This episode explores:**

*   Why traditional disaster recovery isn’t enough to protect against ransomware
*   How IRE ensures uninterrupted patient care even during a cyberattack
*   The game-changing features that set IRE apart, from secure read and write access to isolated cloud environments
*   How organizations can start taking steps toward ransomware resilience with IRE

If you’re a healthcare leader looking to ensure IT infrastructure stability, data security, and uninterrupted care in the face of ransomware, this episode is for you.

Interested in how **Optimum Healthcare IT** can help you implement IRE and fortify your Epic environment?

*Epic is a trademark of Epic Systems Corporation*


You’re On Hold: How AWS Is Helping Healthcare Call Centers Cut Patient Wait Times & Overhead

Is AVD Ready for Healthcare? Hospital Tech Leader Shares Their Experience

Healthcare’s Race to AI: How To Innovate & Mitigate Risks at the Same Time

Why Epic Is Urging Healthcare To Use This Tool To Fight Ransomware