Welcome to the AVOXI Webinar Channel, your hub for cutting-edge global cloud communications solutions. At AVOXI, we've crafted a user-friendly platform for multinational enterprises, offering unparalleled reach and reliability. Join us for educational, thought provoking webinars designed to enrich customer conversations and lower your total cost of ownership (TCO) with cloud-based voice. Explore the future of communication with AVOXI – where simplicity meets innovation. Subscribe now for insightful, educational content tailored for businesses ready to elevate their communication game.

AVOXI Webinars

**Navigating the Transformation: Best practices for transitioning to and managing contact center voice in the cloud.**

###### **Join AVOXI’s CMO, Mike Kaplan and ICC BPO's IT Manager, Alberto Galindo to discover how ICC established a thriving cloud based BPO model during the pandemic, rapidly growing to nearly 1,000 employees within a year.**

###### - Learn how ICC leverages AVOXI's virtual numbers for swift team setup and client onboarding, enhancing productivity and client satisfaction.

###### - Explore how ICC utilizes voice analytics to ensure quality interactions and proactively address issues, setting a benchmark for service excellence.

###### - Gain insights into ICC's proactive IT support and customer service differentiation, fostering trust and loyalty in a competitive market.

###### - Understand ICC's adaptive strategies for operational efficiency and collaboration, ensuring continued growth and success in the dynamic contact center landscape.

###### - Uncover future innovations, including AI integration for enhanced voice analytics and real-time service quality enhancement, shaping the future of contact center operations.


Customer Insight Series: feat ICC BPO

**In a connected world, businesses struggle to reach their audience efficiently. This webinar focuses on your business phone numbers, the key to overcoming this challenge.**

Join AVOXI’s CMO, Mike Kaplan and CTO, Randy Layman as we guide you through the right approaches to develop your contact center's phone numbers, ensuring a global reach that propels your organization towards success.

🌐 **Navigating Global Complexity:** Explore the challenges of managing diverse providers and acquiring global coverage.

💼 **Market Effectiveness Impact:** Learn how optimizing voice engagement outcomes is pivotal for overall market effectiveness.

📞 **Quality of Service Concerns:** Understand the risks of sourcing phone numbers without a high-quality voice partner.

💸 **International Call Rates:** Discover the consequences of overlooking phone number sourcing, including expensive international call rates.

🚀 **Strategic Advantage: **Uncover how leading enterprises leverage best practices, turning virtual numbers into a strategic advantage.


Contact Center Phone Numbers: 6 Best Practices to Optimize Global Reach

## Discover how AVOXI's Premium Cloud Voice platform can help you:

*   Instantly purchase & activate virtual numbers in 150+ countries 
*   Access an extensive inventory of toll-free, national, and local numbers 
*   Easily establish a local presence to increase in-country customer engagement
*   Seamlessly transfer your existing business numbers to consolidate your portfolio
*   Integrate affordable SIP trunks for enhanced connectivity 
*   Streamline call flows and IVRs with a user-friendly Flow Builder tool 
*   Gain valuable insights with advanced voice analytics 
*   Ensure high call quality and deploy automated number testing 
*   Enjoy 24/7/365 industry-leading customer support


Discover AVOXI Cloud Voice: Tour the Platform

During this 4-minute video, you’ll get an brief look at the Call Insights Dashboards and see how to leverage the AVOXI platform to:

*   Proactively monitor critical performance metrics like mean opinion score (MOS), jitter and packet loss from a single dashboard.
*   Instantly address call quality issues so you can keep customer experience top-notch.
*   Speed up time to resolution with the ability to open a support case with our 24/7/365 experts, directly from your dashboard.


Sneak Peek Demo: Call Insights Dashboards

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Replays

Customer Insight Series: feat ICC BPO

Contact Center Phone Numbers: 6 Best Practices to Optimize Global Reach

Discover AVOXI Cloud Voice: Tour the Platform