Welcome to the AVOXI Webinar Channel, your hub for cutting-edge global cloud communications solutions. At AVOXI, we've crafted a user-friendly platform for multinational enterprises, offering unparalleled reach and reliability. Join us for educational, thought provoking webinars designed to enrich customer conversations and lower your total cost of ownership (TCO) with cloud-based voice. Explore the future of communication with AVOXI – where simplicity meets innovation. Subscribe now for insightful, educational content tailored for businesses ready to elevate their communication game.

AVOXI Webinars

**Navigating the Transformation: Best practices for transitioning to and managing contact center voice in the cloud.**

###### **Join AVOXI’s CMO, Mike Kaplan and ICC BPO's IT Manager, Alberto Galindo to discover how ICC established a thriving cloud based BPO model during the pandemic, rapidly growing to nearly 1,000 employees within a year.**

###### - Learn how ICC leverages AVOXI's virtual numbers for swift team setup and client onboarding, enhancing productivity and client satisfaction.

###### - Explore how ICC utilizes voice analytics to ensure quality interactions and proactively address issues, setting a benchmark for service excellence.

###### - Gain insights into ICC's proactive IT support and customer service differentiation, fostering trust and loyalty in a competitive market.

###### - Understand ICC's adaptive strategies for operational efficiency and collaboration, ensuring continued growth and success in the dynamic contact center landscape.

###### - Uncover future innovations, including AI integration for enhanced voice analytics and real-time service quality enhancement, shaping the future of contact center operations.


Customer Insight Series: feat ICC BPO

**In a connected world, businesses struggle to reach their audience efficiently. This webinar focuses on your business phone numbers, the key to overcoming this challenge.**

Join AVOXI’s CMO, Mike Kaplan and CTO, Randy Layman as we guide you through the right approaches to develop your contact center's phone numbers, ensuring a global reach that propels your organization towards success.

🌐 **Navigating Global Complexity:** Explore the challenges of managing diverse providers and acquiring global coverage.

💼 **Market Effectiveness Impact:** Learn how optimizing voice engagement outcomes is pivotal for overall market effectiveness.

📞 **Quality of Service Concerns:** Understand the risks of sourcing phone numbers without a high-quality voice partner.

💸 **International Call Rates:** Discover the consequences of overlooking phone number sourcing, including expensive international call rates.

🚀 **Strategic Advantage: **Uncover how leading enterprises leverage best practices, turning virtual numbers into a strategic advantage.


Contact Center Phone Numbers: 6 Best Practices to Optimize Global Reach

## Discover how AVOXI's Premium Cloud Voice platform can help you:

*   Instantly purchase & activate virtual numbers in 150+ countries 
*   Access an extensive inventory of toll-free, national, and local numbers 
*   Easily establish a local presence to increase in-country customer engagement
*   Seamlessly transfer your existing business numbers to consolidate your portfolio
*   Integrate affordable SIP trunks for enhanced connectivity 
*   Streamline call flows and IVRs with a user-friendly Flow Builder tool 
*   Gain valuable insights with advanced voice analytics 
*   Ensure high call quality and deploy automated number testing 
*   Enjoy 24/7/365 industry-leading customer support


Discover AVOXI Cloud Voice: Tour the Platform

Transitioning to cloud voice services is a pivotal strategy for growth-minded businesses. While the journey offers scalability and operational agility, it comes with its challenges. Learn from the experience of [Costa Rican Vacations](https://www.linkedin.com/company/costa-rican-vacations/) as they share their story.

Listen as they provide an insider look at overcoming transition hurdles, from establishing rigorous testing to ensuring effective data integration and selecting a service provider that meets specific business needs. This conversation is packed with best practices and tips drawn from their successful shift to cloud voice technology.


International Voice Without Compromise f. Costa Rican Vacations

In a rapidly evolving global business landscape, ensuring the continuity of your operations is paramount. In this webinar, “**Mastering Compliance: 3 Strategies for a Seamless BYOC Program**,” AVOXI’s Global Connectivity experts will share:

*   An update on the ever-evolving trends of international telecom regulations.
*   Global regulatory challenges and consequences of non-compliance, including specific examples.
*   3 key strategies to adopt to ensure your BYOC program is set up for success.


Mastering Compliance: 3 Strategies for a Seamless BYOC Program

Having a voice strategy with Local Caller ID can help. Without caller ID, you could be missing out on 75% of answered calls.

The proof is in the statistics– in this webinar, we’ll show you how to leverage: 

*   Reviewing the global marketplace 
*   Exploring the key benefits of selling globally
*   Discussing overcoming international barriers
*   Setting up 2-way local numbers quickly, affordably and with zero business disruption


Look Local, Sell Local: How to Increase Your Global Call Answer Rate

Porting international numbers can feel quite challenging. But if you’re looking for more global coverage to expand operations, lower call rates or to change carriers and retain your phone numbers, number porting is the answer.

In this webinar, you’ll learn how to proactively help your new provider ensure an easy transition. You’ll leave the conversation with actionable insight on:

*   The benefits of consolidating your numbers and working with 1 carrier vs many
*   Tips for seamless international porting and how to avoid common challenges 
*   How to select the best CPaaS provider when consolidating your number portfolio


Number Porting 101: How to Retain Legacy Numbers, Unlock Lower Rates + More

Call volume impacts agent workload, staffing requirements and expenses, but more importantly, how you manage these inevitable spikes can make or break your customer experience. Join Hyatt’s AVP of Global Performance & Planning and AVOXI’s SVP of Operations live on March 1st to learn how to set your teams and technology up for success before the next call volume spike.

In this webinar, you’ll learn:

*   How to prepare for the inevitable challenges that happen- even with the best planning- so you can avoid ‘panic mode’.
*   Why analyzing your historical customer behavior data is key to prioritizing the right KPIs and meeting SLAs.
*   How to improve customer satisfaction and reduce employee burnout with strategies learned the hard way- so you don’t have to.
*   How to create agility by pairing strategy with the right technology. 
*   The latest global trends expected to affect call volume.


Call Volume Spikes in Your Contact Center: How to go From Surviving to Thriving

During this 4-minute video, you’ll get an brief look at the Call Insights Dashboards and see how to leverage the AVOXI platform to:

*   Proactively monitor critical performance metrics like mean opinion score (MOS), jitter and packet loss from a single dashboard.
*   Instantly address call quality issues so you can keep customer experience top-notch.
*   Speed up time to resolution with the ability to open a support case with our 24/7/365 experts, directly from your dashboard.


Sneak Peek Demo: Call Insights Dashboards

Global conversations are evolving with voice emerging as a live, premium experience channel.

In this webinar, we'll look back over the last three years of millions of global conversations- understand the call trends, review technical quality impacts and walk away with data-backed strategies to optimize your contact center operations and overall global voice infrastructure.

When every conversation matters, it's time to think differently about your contact center data.


What Are Your Calls Telling You? Insights from millions of global conversations.

While reports suggest that omni channel communication is preferred and millennials+ are avoiding voice interactions, this doesn’t mean that voice as a primary inbound/outbound comms channel is no longer relevant. In fact, research shows that voice continues to be a critical component of contact centers, dominating communication channels in many countries. Join us to learn the truth about the power of voice in the digital age!


Power of Voice: Why contact centers must prioritize Voice in a digital world

In this webinar, you'll learn how leading Enterprises are embracing application modernization with little operational disruption and the macro/micro trends behind this movement.

*   Gain actionable insight on the benefits of moving your communications infrastructure to a flexible cloud platform and tips for avoiding the ‘rip and replace’ method.
*   Hear from contact center leaders on the pressures affecting their decision to migrate to the cloud.
*   Leave with a concise purchase guide to help save time, reduce costs and scale as you grow.
