Welcome to the AVOXI Webinar Channel, your hub for cutting-edge global cloud communications solutions. At AVOXI, we've crafted a user-friendly platform for multinational enterprises, offering unparalleled reach and reliability. Join us for educational, thought provoking webinars designed to enrich customer conversations and lower your total cost of ownership (TCO) with cloud-based voice. Explore the future of communication with AVOXI – where simplicity meets innovation. Subscribe now for insightful, educational content tailored for businesses ready to elevate their communication game.

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Is your company still relying on aging, on-premise voice systems? You're not alone. Many enterprises have yet to fully embrace the cloud for their voice solutions. But the tide is turning, and forward-thinking companies are now rapidly accelerating their cloud migration to stay ahead of the curve.

In this webinar, you'll hear from AVOXI's Chief Technology Officer, Randy Layman, and Chief Marketing Officer, Mike Kaplan, as they discuss the driving forces behind this shift, the challenges companies face, and the benefits waiting on the other side.

You'll learn:

*   Why now is the time to move your voice solutions to the cloud
*   How to navigate common migration challenges with proven best practices
*   What benefits you can expect, from cost savings to enhanced features and beyond
*   How the cloud positions you to leverage transformative technologies like conversational AI

Whether you're just beginning to explore cloud voice or are already on the journey, this webinar is packed with insights to help you chart a course for success. Register now to reserve your spot!


From On-Prem to the Cloud: Your Roadmap to Optimizing Voice Infrastructure

# TreviPay, a leading fintech company, transformed its global contact center operations by moving to the cloud. 

## Join us for our latest webinar if you want to modernize your contact center and unlock the benefits of cloud technology. Daniel Simmons, Lead VoIP Architect at TreviPay, will discuss TreviPay’s journey from a legacy on-premise system to an entirely cloud-based solution.

We'll also have a live Q\&A with Randy Layman, CTO of AVOXI, during the session. 

**Key Takeaways:**

*   Understanding the critical role of reliable telephony in delivering exceptional customer support
*   Insights into managing a geographically dispersed contact center with a cloud platform
*   Best practices for ensuring a smooth and successful migration to the cloud
*   Strategies for maintaining security and compliance in a regulated industry
*   Real-world examples of how cloud technology can enhance contact center performance

Don't miss this opportunity to learn from TreviPay's success and discover how cloud technology can transform your contact center operations.


Transforming a Global Contact Center with Cloud Technology

**In this exclusive interview, Daniel Simmons, Lead VoIP Architect at TreviPay, shares invaluable insights into their journey of transitioning to the cloud.**

Discover how TreviPay, a leading player in the B2B fintech space, successfully migrated its voice infrastructure to the cloud and the impact it continues to have on their operations.

**Key Takeaways:**

*   Learn about TreviPay's evolution from its inception to becoming a cloud-centric organization.
*   Explore the critical role of telephony in the TreviPay business model and its significance in ensuring seamless transactions.
*   Gain insights into Daniel's role as a VoIP Architect and his team's responsibilities in managing cloud platforms.
*   Understand the transition process from on-premises systems to a fully cloud-based infrastructure.
*   Discover the benefits and challenges of managing a global workforce spread across diverse locations.
*   Get expert advice on navigating security concerns and ensuring regulatory compliance in a cloud-based telephony system.


Customer Insight Series: featuring TreviPay

**Navigating the Transformation: Best practices for transitioning to and managing contact center voice in the cloud.**

###### **Join AVOXI’s CMO, Mike Kaplan and ICC BPO's IT Manager, Alberto Galindo to discover how ICC established a thriving cloud based BPO model during the pandemic, rapidly growing to nearly 1,000 employees within a year.**

###### - Learn how ICC leverages AVOXI's virtual numbers for swift team setup and client onboarding, enhancing productivity and client satisfaction.

###### - Explore how ICC utilizes voice analytics to ensure quality interactions and proactively address issues, setting a benchmark for service excellence.

###### - Gain insights into ICC's proactive IT support and customer service differentiation, fostering trust and loyalty in a competitive market.

###### - Understand ICC's adaptive strategies for operational efficiency and collaboration, ensuring continued growth and success in the dynamic contact center landscape.

###### - Uncover future innovations, including AI integration for enhanced voice analytics and real-time service quality enhancement, shaping the future of contact center operations.


Customer Insight Series: feat ICC BPO

**In a connected world, businesses struggle to reach their audience efficiently. This webinar focuses on your business phone numbers, the key to overcoming this challenge.**

Join AVOXI’s CMO, Mike Kaplan and CTO, Randy Layman as we guide you through the right approaches to develop your contact center's phone numbers, ensuring a global reach that propels your organization towards success.

🌐 **Navigating Global Complexity:** Explore the challenges of managing diverse providers and acquiring global coverage.

💼 **Market Effectiveness Impact:** Learn how optimizing voice engagement outcomes is pivotal for overall market effectiveness.

📞 **Quality of Service Concerns:** Understand the risks of sourcing phone numbers without a high-quality voice partner.

💸 **International Call Rates:** Discover the consequences of overlooking phone number sourcing, including expensive international call rates.

🚀 **Strategic Advantage: **Uncover how leading enterprises leverage best practices, turning virtual numbers into a strategic advantage.


Contact Center Phone Numbers: 6 Best Practices to Optimize Global Reach

Transitioning to cloud voice services is a pivotal strategy for growth-minded businesses. While the journey offers scalability and operational agility, it comes with its challenges. Learn from the experience of [Costa Rican Vacations](https://www.linkedin.com/company/costa-rican-vacations/) as they share their story.

Listen as they provide an insider look at overcoming transition hurdles, from establishing rigorous testing to ensuring effective data integration and selecting a service provider that meets specific business needs. This conversation is packed with best practices and tips drawn from their successful shift to cloud voice technology.


International Voice Without Compromise f. Costa Rican Vacations

In a rapidly evolving global business landscape, ensuring the continuity of your operations is paramount. In this webinar, “**Mastering Compliance: 3 Strategies for a Seamless BYOC Program**,” AVOXI’s Global Connectivity experts will share:

*   An update on the ever-evolving trends of international telecom regulations.
*   Global regulatory challenges and consequences of non-compliance, including specific examples.
*   3 key strategies to adopt to ensure your BYOC program is set up for success.


Mastering Compliance: 3 Strategies for a Seamless BYOC Program

Having a voice strategy with Local Caller ID can help. Without caller ID, you could be missing out on 75% of answered calls.

The proof is in the statistics– in this webinar, we’ll show you how to leverage: 

*   Reviewing the global marketplace 
*   Exploring the key benefits of selling globally
*   Discussing overcoming international barriers
*   Setting up 2-way local numbers quickly, affordably and with zero business disruption


Look Local, Sell Local: How to Increase Your Global Call Answer Rate

Porting international numbers can feel quite challenging. But if you’re looking for more global coverage to expand operations, lower call rates or to change carriers and retain your phone numbers, number porting is the answer.

In this webinar, you’ll learn how to proactively help your new provider ensure an easy transition. You’ll leave the conversation with actionable insight on:

*   The benefits of consolidating your numbers and working with 1 carrier vs many
*   Tips for seamless international porting and how to avoid common challenges 
*   How to select the best CPaaS provider when consolidating your number portfolio


Number Porting 101: How to Retain Legacy Numbers, Unlock Lower Rates + More

Call volume impacts agent workload, staffing requirements and expenses, but more importantly, how you manage these inevitable spikes can make or break your customer experience. Join Hyatt’s AVP of Global Performance & Planning and AVOXI’s SVP of Operations live on March 1st to learn how to set your teams and technology up for success before the next call volume spike.

In this webinar, you’ll learn:

*   How to prepare for the inevitable challenges that happen- even with the best planning- so you can avoid ‘panic mode’.
*   Why analyzing your historical customer behavior data is key to prioritizing the right KPIs and meeting SLAs.
*   How to improve customer satisfaction and reduce employee burnout with strategies learned the hard way- so you don’t have to.
*   How to create agility by pairing strategy with the right technology. 
*   The latest global trends expected to affect call volume.
