Gorgias is a leading CX automation tool where businesses can manage all their customer communication channels in one platform (email, social media, phone, SMS, contact form, help center) and automate up to 30% of commonly asked questions for increased productivity.

Gorgias

We recommend attending the [Introduction: AI Agent](https://app.getcontrast.io/register/gorgias-masterclass-ai-agent-2024-07-15) webinar first, so you get the most out of this session.

Learn how to onboard, optimize and measure the performance of your AI Agent (this is an Automate feature).

This session covers:

*   settings for AI Agent's tone of voice, knowledge source and efficiency
*   best-practices to ensure automation rate is as high as possible
*   Q\&A


Setting up: AI Agent

Learn about how the AI Agent (Automate feature) works, and what capabilities this exciting new team member brings to the table.

This session covers AI Agent:

*   demo of functionality
*   overview of use cases and limitations
*   live Q\&A


Introduction: AI Agent

Learn how each stat within Statistics pages are calculated, and how to drive results with this understanding in a live, instructor-led training session. Follow along as our host walks through how to interpret the Statistics pages, and use filters. Ask questions live during Q\&A with your instructor.

## Topics

In this session will cover topics including:

*   Overview of each statistics page
*   Filters
*   Reporting
*   Live Q\&A

The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.


Masterclass: Statistics (US/EU)

Learn how to set up and manage a Help Center with Gorgias. Follow along as our host share real-life merchant examples of top performing help centers, and sets up a help center from scratch. Ask questions live during Q\&A with your instructor.

## Topics

In this session will cover topics including:

*   Setting up your first Help Center
*   Design and customization
*   Live Help Center examples
*   Importing and creating articles
*   Adding chat, phone and email cards
*   Live Q & A

The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.


Masterclass: Help Center (US/EU)

Join us for a thought-provoking fireside discussion on the future of Customer Experience (CX). Discover how cutting-edge tools like AI-driven automations are reshaping CX landscapes and learn how to stay ahead of the curve.

This live session promises an exciting exploration of the potential that lies ahead in optimizing efficiency and enhancing customer experiences.


Fireside Chat: The Future of CX (Customer Experience) (Ep. 6)

About

Speaker

Matthew Shinn

Education Specialist

Replays

Setting up: AI Agent

Introduction: AI Agent

Masterclass: Statistics (US/EU)