Gorgias is a leading helpdesk where businesses can manage all their customer communication channels in one platform (email, social media, phone, SMS, contact form, help center) and automate up to 30% of commonly asked questions for increased productivity.

Gorgias

Join our weekly Gorgias onboarding and training session for all new customers' Support Agents.


Get started with Gorgias (support agents) - APAC

> *These sessions are best suited to audience members ****located in the United States or Europe****. For alternative timezones, please see our *[*Masterclasses scheduled for the ****APAC region***](https://link.gorgias.com/55f61b)*.*

Learn best practices for organizing tickets in your account in a live, instructor-led training session. Follow along as our host demonstrates how to set up and use views, tags, and ticket fields. Ask questions live during Q\&A with your instructor.

# Topics

In this session will cover topics including:

*   Set up views and sections
*   Optimize tags
*   Set up ticket fields
*   Live Q & A

The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.


Masterclass: Ticket Organization (USA/EU)

Join our weekly Gorgias on-boarding and training session for all new customers' Support Agents.


Get Started with Gorgias (Support Agents) - AMER

Unlock the potential in your customer experience to drive sales, increase engagement, and improve customer happiness during this Fireside Chat session. Learn about the three missed opportunities in your customer journey and discover how to leverage Gorgias Convert effectively.

Bring your questions for a live Q\&A session and find out how to harness the power of Gorgias Convert to elevate your customer experience strategy.

## Guest speakers

*   Matthew Shinn (Gorgias)
*   Audrey Saleh (Gorgias)


Fireside Chat: 3 Missed opportunities in your Customer Experience (Ep. 7)

About

Guest speakers

Speakers

Matthew Shinn

Education Specialist

Audrey Saleh

Senior Product Manager - Convert

Replays

Get started with Gorgias (support agents) - APAC

Masterclass: Ticket Organization (USA/EU)

Get Started with Gorgias (Support Agents) - AMER