Gorgias is a leading CX automation tool where businesses can manage all their customer communication channels in one platform (email, social media, phone, SMS, contact form, help center) and automate up to 30% of commonly asked questions for increased productivity.

Gorgias

Join our monthly Product Town Hall, an **interactive meetup** hosted by the Gorgias Product Team for you, our customers!

This is a great opportunity to connect with other ecommerce brands and the Gorgias Product team. We’ll reveal and explore new features, share best practices, offer setup tips, and showcase special demos—helping you get the most out of Gorgias while hearing about what's coming up next, straight from our team!

The highlight of the meetup is the Q\&A session, where you can ask the Product team anything on your mind.

Come join us for an hour packed with insights and lively conversations!


Gorgias Product Town Hall

Discover how to double the number of inquiries your AI Agent can handle by enabling it with Actions. Not only does this enhance your customers' overall shopping experience, but it also allows your team to concentrate on higher-priority tasks.

This session covers AI Agent Actions:

*   overview of pre-built native actions
*   how to configure actions
*   live Q\&A


AI Agent: Actions

Learn how to set up and manage a Help Center with Gorgias. Follow along as our host share real-life merchant examples of top performing help centers, and sets up a help center from scratch. Ask questions live during Q\&A with your instructor.

## Topics

In this session will cover topics including:

*   Setting up your first Help Center
*   Design and customization
*   Live Help Center examples
*   Importing and creating articles
*   Adding chat, phone and email cards
*   Live Q & A

The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.


Masterclass: Help Center (US/EU)

Join this introductory webinar to learn how **Tags, Views, Macros, and Rules** work together to optimize your workflows and boost productivity.

Discover how to **organize tickets, automate responses, and track key support metrics** with ease. Ask use case specific questions during live Q\&A.

Register now to attend live and access the recording afterward!


Fundamentals: Boosting Productivity with Tags, Views, Macros, and Rules

Welcome to the second session of our exclusive Fireside Chat series, where viewers engage with top Gorgias merchants and partners. Learn how to maximize impact and drive success by mastering support metrics.

This session's discussion delves into tracking and reporting support metrics, offering valuable insights into leveraging reports to achieve tangible results. Join us for an informative discussion that will elevate your understanding of support metrics.


Fireside Chat: Mastered the Metrics (Ep. 2)

Speaker

Matthew Shinn

Education Specialist

Replays

Gorgias Product Town Hall

AI Agent: Actions