Gorgias is a leading helpdesk where businesses can manage all their customer communication channels in one platform (email, social media, phone, SMS, contact form, help center) and automate up to 30% of commonly asked questions for increased productivity.

Gorgias

Join our weekly Gorgias onboarding and training session for all new customers' Support Agents.


Get started with Gorgias (support agents) - APAC

> *These sessions are best suited to audience members ****located in the United States or Europe****. For alternative timezones, please see our *[*Masterclasses scheduled for the ****APAC region***](https://link.gorgias.com/55f61b)*.*

Learn best practices for organizing tickets in your account in a live, instructor-led training session. Follow along as our host demonstrates how to set up and use views, tags, and ticket fields. Ask questions live during Q\&A with your instructor.

# Topics

In this session will cover topics including:

*   Set up views and sections
*   Optimize tags
*   Set up ticket fields
*   Live Q & A

The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.


Masterclass: Ticket Organization (USA/EU)

Join our weekly Gorgias on-boarding and training session for all new customers' Support Agents.


Get Started with Gorgias (Support Agents) - AMER

Join the Gorgias experts as they reveald invaluable insights and strategies to prepare for future BFCM events. Discover optimization techniques for Gorgias accounts, including views, campaigns, rules, macros, and flows.

Additionally, explore brand operation optimizations covering website, quick links, contact forms, and more.


Fireside Chat: BFCM 2023 Secrets Revealed (Ep. 5)

About

Speaker

Matthew Shinn

Education Specialist

Replays

Get started with Gorgias (support agents) - APAC

Masterclass: Ticket Organization (USA/EU)

Get Started with Gorgias (Support Agents) - AMER