Inside the ReOps Maturity Matrix: Meet the experts who shaped it

Rally UXR
31:05
The ReOps Maturity Matrix was built to help teams assess where they stand, identify opportunities for growth, and take actionable steps toward operational excellence. But how did it come together — and how can you use it to advance your own Research Ops function?
Join us for an interactive event featuring the six contributors behind the matrix as they discuss its creation, share their perspectives on ReOps maturity, and offer practical guidance on applying it to your work.
What to expect:
🎙️ Live panel discussion: Hear from all six contributors as they discuss how the matrix was built, the thinking behind its key areas, and how it can help teams scale research effectively.
💡 Collaborative breakout workshops: Join small-group discussions with the contributors to dive deeper into specific areas of the matrix, explore actionable steps, and get your questions answered.
- Room 1: Insights Activation & Enablement Management → w/ Andrew Warr & Bruno Daniele
- Room 2: Tools & Automation + Governance → w/ Crystal Kubitsky & Graham Gardner
- Room 3: Process & Scope + Organizational Alignment & Strategy → w/ James Villacci & Brad Orego
📝 The template you need to take action: Assess your team, map your maturity, and bring your completed (or in-progress) template to the event for richer discussions.
No matter where you are in your ReOps journey, you’ll walk away with fresh insights, expert guidance, and actionable steps to level up your practice.
👉 Get your copy of the ReOps Maturity Matrix before the event so you can dive in, explore where your team stands, and bring your questions to the experts.
Speakers
Crystal Kubitsky
Product UX & ReOps Lead at MongoDB
Andy Warr
Product & Research Leader at Dropbox
James Villacci
Head of Gobal UX Research @ HelloFresh
Brad Orego
Head of Research @ Webflow
Bruno Daniele
Head of UX Research Ops at Google
Graham Gardner
VP of UX Design Research Ops at U.S. Bank
Lauren Gibson
Content Marketing @ Rally

Inside the ReOps Maturity Matrix: Meet the experts who shaped it
31:05