Welcome to the AVOXI Webinar Channel, your hub for cutting-edge global cloud communications solutions. At AVOXI, we've crafted a user-friendly platform for multinational enterprises, offering unparalleled reach and reliability. Join us for educational, thought provoking webinars designed to enrich customer conversations and lower your total cost of ownership (TCO) with cloud-based voice. Explore the future of communication with AVOXI – where simplicity meets innovation. Subscribe now for insightful, educational content tailored for businesses ready to elevate their communication game.

AVOXI Webinars

**Navigating the Transformation: Best practices for transitioning to and managing contact center voice in the cloud.**

###### **Join AVOXI’s CMO, Mike Kaplan and ICC BPO's IT Manager, Alberto Galindo to discover how ICC established a thriving cloud based BPO model during the pandemic, rapidly growing to nearly 1,000 employees within a year.**

###### - Learn how ICC leverages AVOXI's virtual numbers for swift team setup and client onboarding, enhancing productivity and client satisfaction.

###### - Explore how ICC utilizes voice analytics to ensure quality interactions and proactively address issues, setting a benchmark for service excellence.

###### - Gain insights into ICC's proactive IT support and customer service differentiation, fostering trust and loyalty in a competitive market.

###### - Understand ICC's adaptive strategies for operational efficiency and collaboration, ensuring continued growth and success in the dynamic contact center landscape.

###### - Uncover future innovations, including AI integration for enhanced voice analytics and real-time service quality enhancement, shaping the future of contact center operations.
