Welcome to the AVOXI Webinar Channel, your hub for cutting-edge global cloud communications solutions. At AVOXI, we've crafted a user-friendly platform for multinational enterprises, offering unparalleled reach and reliability. Join us for educational, thought provoking webinars designed to enrich customer conversations and lower your total cost of ownership (TCO) with cloud-based voice. Explore the future of communication with AVOXI – where simplicity meets innovation. Subscribe now for insightful, educational content tailored for businesses ready to elevate their communication game.

AVOXI Webinars

AVOXI + Corporate Counseling Services: Recording

Is your company still relying on aging, on-premise voice systems? You're not alone. Many enterprises have yet to fully embrace the cloud for their voice solutions. But the tide is turning, and forward-thinking companies are now rapidly accelerating their cloud migration to stay ahead of the curve.

In this webinar, you'll hear from AVOXI's Chief Technology Officer, Randy Layman, and Chief Marketing Officer, Mike Kaplan, as they discuss the driving forces behind this shift, the challenges companies face, and the benefits waiting on the other side.

You'll learn:

*   Why now is the time to move your voice solutions to the cloud
*   How to navigate common migration challenges with proven best practices
*   What benefits you can expect, from cost savings to enhanced features and beyond
*   How the cloud positions you to leverage transformative technologies like conversational AI

Whether you're just beginning to explore cloud voice or are already on the journey, this webinar is packed with insights to help you chart a course for success. Register now to reserve your spot!


From On-Prem to the Cloud: Your Roadmap to Optimizing Voice Infrastructure

# TreviPay, a leading fintech company, transformed its global contact center operations by moving to the cloud. 

## Join us for our latest webinar if you want to modernize your contact center and unlock the benefits of cloud technology. Daniel Simmons, Lead VoIP Architect at TreviPay, will discuss TreviPay’s journey from a legacy on-premise system to an entirely cloud-based solution.

We'll also have a live Q\&A with Randy Layman, CTO of AVOXI, during the session. 

**Key Takeaways:**

*   Understanding the critical role of reliable telephony in delivering exceptional customer support
*   Insights into managing a geographically dispersed contact center with a cloud platform
*   Best practices for ensuring a smooth and successful migration to the cloud
*   Strategies for maintaining security and compliance in a regulated industry
*   Real-world examples of how cloud technology can enhance contact center performance

Don't miss this opportunity to learn from TreviPay's success and discover how cloud technology can transform your contact center operations.


Transforming a Global Contact Center with Cloud Technology

**In this exclusive interview, Daniel Simmons, Lead VoIP Architect at TreviPay, shares invaluable insights into their journey of transitioning to the cloud.**

Discover how TreviPay, a leading player in the B2B fintech space, successfully migrated its voice infrastructure to the cloud and the impact it continues to have on their operations.

**Key Takeaways:**

*   Learn about TreviPay's evolution from its inception to becoming a cloud-centric organization.
*   Explore the critical role of telephony in the TreviPay business model and its significance in ensuring seamless transactions.
*   Gain insights into Daniel's role as a VoIP Architect and his team's responsibilities in managing cloud platforms.
*   Understand the transition process from on-premises systems to a fully cloud-based infrastructure.
*   Discover the benefits and challenges of managing a global workforce spread across diverse locations.
*   Get expert advice on navigating security concerns and ensuring regulatory compliance in a cloud-based telephony system.


Customer Insight Series: featuring TreviPay

**Navigating the Transformation: Best practices for transitioning to and managing contact center voice in the cloud.**

###### **Join AVOXI’s CMO, Mike Kaplan and ICC BPO's IT Manager, Alberto Galindo to discover how ICC established a thriving cloud based BPO model during the pandemic, rapidly growing to nearly 1,000 employees within a year.**

###### - Learn how ICC leverages AVOXI's virtual numbers for swift team setup and client onboarding, enhancing productivity and client satisfaction.

###### - Explore how ICC utilizes voice analytics to ensure quality interactions and proactively address issues, setting a benchmark for service excellence.

###### - Gain insights into ICC's proactive IT support and customer service differentiation, fostering trust and loyalty in a competitive market.

###### - Understand ICC's adaptive strategies for operational efficiency and collaboration, ensuring continued growth and success in the dynamic contact center landscape.

###### - Uncover future innovations, including AI integration for enhanced voice analytics and real-time service quality enhancement, shaping the future of contact center operations.


Customer Insight Series: feat ICC BPO

About

Join AVOXI’s CMO, Mike Kaplan and ICC BPO's IT Manager, Alberto Galindo to discover how ICC established a thriving cloud based BPO model during the pandemic, rapidly growing to nearly 1,000 employees within a year.

- Learn how ICC leverages AVOXI's virtual numbers for swift team setup and client onboarding, enhancing productivity and client satisfaction.

- Explore how ICC utilizes voice analytics to ensure quality interactions and proactively address issues, setting a benchmark for service excellence.

- Gain insights into ICC's proactive IT support and customer service differentiation, fostering trust and loyalty in a competitive market.

- Understand ICC's adaptive strategies for operational efficiency and collaboration, ensuring continued growth and success in the dynamic contact center landscape.

- Uncover future innovations, including AI integration for enhanced voice analytics and real-time service quality enhancement, shaping the future of contact center operations.

Speakers

Mike Kaplan

Chief Marketing Officer

Alberto Galindo

IT Manager

Replays

AVOXI + Corporate Counseling Services: Recording

From On-Prem to the Cloud: Your Roadmap to Optimizing Voice Infrastructure

Transforming a Global Contact Center with Cloud Technology