How the top 50 hotels in the world communicate with their guests via AI
15
11:00 AM - 11:45 AM
The world’s best hotels are rethinking guest communication. Not as a support function, but as a strategic driver of guest experience, operational efficiency, and incremental revenue.
In this session, Nicolas Vorsteher will share real-world examples from some of the world’s top 50 hotels, revealing how leading luxury and premium brands are using AI-driven guest communication to manage conversations across the entire guest journey. From pre-arrival WhatsApp messaging to in-stay service requests and post-stay engagement, these hotels are using AI to respond faster, personalise at scale, and unlock new commercial opportunities without adding pressure to their teams.
Attendees will gain practical insight into how AI is being applied today by high-performing hotels, what separates effective guest communication from noise, and how similar strategies can be adopted by hotels of any size to improve guest satisfaction, reduce workload, and drive measurable value.
Speaker
Nicolas Vorsteher
CEO & Founder at chatlyn
Nicolas Vorsteher is an accomplished Austrian entrepreneur, best known for his role as the co-founder and CEO of chatlyn, a cutting-edge communication platform designed for the tourism and hospitality industry. Before launching chatlyn in 2022, Vorsteher made a significant mark on Austria’s startup scene with Prescreen.io, an innovative HR-Tech company offering recruitment software.
Founded in 2011, Prescreen.io became one of Austria’s first notable startup exits when it was acquired by Xing SE in 2017. Vorsteher continued his operational role there until 2023, gaining deep insights into scaling startups and corporate integrations.
Following his exit, Vorsteher transitioned into angel investing, focusing mainly on SaaS and technology-driven ventures. His investment philosophy emphasizes hands-on involvement, with a preference for industries where he has direct expertise.
Now at chatlyn, Vorsteher’s mission is to revolutionize guest communication by integrating messaging platforms with hotel management systems, enabling automation, enhancing guest engagement, and driving additional revenue for hospitality businesses.
Driven by a passion for entrepreneurship and a relentless pursuit of excellence, Vorsteher continues to shape the future of digital communication in hospitality while maintaining his commitment to innovation and growth.
15
11:00 AM - 11:45 AM